Digital Product Owner

Digital Product Owner

Benjamin Moore is currently seeking a Digital Product Owner to join our Digital Products team at our Corporate Headquarters in Montvale, NJ. This key role will help manage a portfolio of digital products with a best-in-class digital customer experience. Working closely with cross-functional partners across business, technology, and marketing teams, you will define product vision, prioritize customer-centric solutions, and lead the delivery of high-value digital experiences through Agile product development practices. You will serve as a bridge between business objectives and technical execution, ensuring product strategies align with customer needs and organizational goals. The ideal candidate is a results-oriented self-starter with a proven track record of leading product initiatives and managing both onsite internal and remote third-party vendor partners.

Responsibilities

· Partner with business stakeholders, engineering, UX, and marketing teams to define and execute the vision, strategy, and roadmap for digital products.

· Drive a customer-centric and data-driven product management approach focused on continuous improvement and measurable business outcomes.

· Key contributor to the Commerce Anywhere strategy and actively participate in the development of the broader Digital Experience ecosystem.

· Collaborate with business subject matter experts (SMEs) to identify customer needs, business opportunities, and product requirements.

· Translate business objectives into clearly defined user stories, features, and acceptance criteria for Agile delivery teams.

· Own and maintain the product backlog, prioritization framework, release planning, and sprint objectives.

· Coordinates with other Product Owners and Agile teams to identify cross-team dependencies and mitigate delivery risks.

· Participate in Agile ceremonies, including sprint planning, backlog refinement, reviews, system demonstrations, and retrospectives.

· Partner with QA teams and business stakeholders to support User Acceptance Testing (UAT) and ensure successful product releases.

· Collaborate with UX, Customer Insights, and Customer Segment leaders to conduct user research, analyze customer feedback, and identify product enhancement opportunities.

Key Focus Areas

· Strategy Development - You will play a key role in defining the strategic direction of our various digital platforms, defining, and articulating new opportunities, and working in close contact with key stakeholders.

· Voice of the Customer - Thoroughly understand and represent the customer's problems as well as the business's goals and objectives and represent that point of view on a day-to-day basis across multiple products.

· Product Roadmap - Envision, articulate, and size new product enhancements designed to achieve a remarkable experience for our customers. Prioritize and manage product backlogs, sprints, and releases in agile/scrum workflow in collaboration with the digital and IT teams. Manage, define, design, and implement key digital initiatives by understanding business needs and translating them into business requirements for the technology team.

· Communication - Must be able to clearly communicate strategy and goals to project teams. Work closely with Benjamin Moore's technology and design teams to develop new features.

· Data Analysis - Gather and unearth business opportunities through research, data analysis, user experience analysis and testing, competitive research, and any other relevant tools. Identify key KPIs for both customer and business impact.

Qualifications

Required Skills

· Bachelor's degree in Computer Science, Engineering, Business, Information Systems, or a related field.

· 2+ years of experience serving as a Product Owner within an Agile delivery environment.

· 2+ years of experience with Agile tools and technologies (e.g., JIRA, Confluence)

· Experience working with stakeholders, managing expectations, and balancing competing priorities.

· Experience managing omnichannel digital products, including web and native mobile applications (iOS and Android).

· Demonstrated experience managing product roadmaps, backlogs, feature prioritization, and product lifecycle management.

· Experience with B2C and B2B Digital Commerce and Marketing Technology platforms.

· Proven experience in product development, user experience (UX) design, and customer journey mapping.

· Data-driven mindset with experience defining, tracking, and analyzing metrics / KPIs to inform product decisions.

· Passionate about delivering premium customer experiences with a strong sense of empathy for users.

· Working knowledge of digital commerce and eCommerce platforms.

· Excellent organizational, project management, prioritization, and communication skills, with the ability to coordinate cross-functional teams and resources.

· Proven ability to successfully lead and deliver critical, enterprise-level initiatives.

· Ability to set and meet long term goals and maintain high-quality work standards.

· Ability to exercise independent judgment, effectively prioritize, and execute tasks while under pressure.

Preferred Qualifications

· Experience with B2C and B2B Digital Commerce platforms.

· Experience leading customer experience (CX) transformation initiatives

· Experience supporting or delivering React Native mobile applications for iOS and Android

· Degree in Computer Science, Engineering or related field

· SAFe® Product Owner/Product Manager (POPM) Certification (Preferred)

· SAFe® Agilist Certification (Preferred)

· Experience with customer journey mapping, design thinking, and user-centered design methodologies.

· Experience working with third-party vendors and development partners.

Pay Range: USD $115,700.00 - USD $162,000.00 /Yr.