Customer Service Representative
Kase USA
Customer Service Representative
Im partnering with a fast-growing company in the AI space thats building advanced technology used by enterprises, educational institutions, and individuals worldwide. Their platform focuses on AI-driven text analysis, content integrity, and responsible AI usage , helping organizations ensure accuracy, transparency, and IP protection.
About the Role
Were looking for a Customer Service Representative to join a high-impact Customer Success team supporting both B2B and B2C customers . This role will serve as the front line of supporthelping users troubleshoot issues, better understand the platform, and ultimately drive a strong customer experience.
Key Responsibilities
- Provide timely, professional support to both B2B and B2C customers
- Help customers understand and effectively use AI-driven products and tools
- Troubleshoot technical and account-related issues; escalate when needed
- Gather customer feedback and share insights to improve product and experience
- Track trends and customer activity using CRM tools (e.g., Salesforce)
- Collaborate cross-functionally with Customer Success, Product, Marketing, and Sales
What Theyre Looking For
- Customer-first mindset with strong problem-solving ability
- Excellent written and verbal communication skills
- Highly organized and able to manage multiple customer interactions
- Comfortable learning new tools and technologies quickly
- Interest in AI, technology, or education is a strong plus
Requirements
- 5+ years of experience in customer service or support (SaaS experience preferred)
- Experience supporting both B2B and B2C customers
- Familiarity with tools like Zendesk, Salesforce, or similar platforms
- Ability to work independently and collaboratively
- Strong troubleshooting and critical thinking skills
- Fluent in English (additional languages a plus)
- Able to commute to a NYC office (Flatiron area) 3x/week (TuesThurs)
Why This Role
- Join a high-growth AI company in a cutting-edge space
- Clear path for growth into Customer Success, Technical Support, or senior roles
- Collaborative, fast-paced environment
- Competitive compensation and benefits
- Opportunity to work directly with innovative AI technology
Vacancy posted 12 hours ago
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