Treatment Coordinator

Oral & Facial Surgery Centers of Massachusetts | Burlington & Cambridge, MA

Treatment Coordinator - Oral Surgery / Dental

Full-time | Monday-Friday

Based in Burlington with travel to Cambridge as needed
This is an in-office position (not remote or hybrid)

About the Opportunity

At Oral & Facial Surgery Centers of Massachusetts, our patients always come first. Our board-certified oral surgeons use advanced technology and modern surgical techniques to create a comfortable, supportive experience for every patient. From the moment patients walk through our doors, they are cared for by a warm, welcoming team focused on clear communication, compassion, and trust.

We are seeking a Treatment Coordinator to serve as a key patient-facing team member, helping guide patients through their treatment journey with confidence and clarity. This role is ideal for someone with prior dental or oral surgery experience who enjoys patient education, treatment planning, and financial coordination, and who takes pride in delivering an exceptional patient experience.

Role and Responsibilities

• Serve as a primary point of contact for patients throughout the treatment planning process
• Understand doctor treatment recommendations and develop accurate treatment plans from diagnosis
• Clearly and compassionately explain treatment options, procedures, and associated costs to patients
• Prepare and present cost estimates and collect patient financial responsibility in a professional manner
• Maintain and update patient insurance information accurately
• Coordinate communication with patients and referring offices as needed to support care continuity
• Partner closely with the clinical team to ensure a smooth, positive patient experience
• Adhere to deadlines and prioritize responsibilities in alignment with the patient schedule
• Answer patient questions and provide reassurance using a concierge-level approach
• Maintain confidentiality of all patient information in accordance with HIPAA
• Perform other related duties as assigned to support practice operations

Education and Experience

• High school diploma or equivalent required
• Minimum of one year of customer service experience required
• Previous dental or oral surgery experience required

Skills and Abilities

• Strong understanding of dental and oral surgery terminology
• Friendly, professional, and patient-focused demeanor
• Excellent verbal and written communication skills
• Strong organizational skills with attention to detail
• Ability to explain complex information clearly and compassionately
• Effective problem-solving and ability to work independently
• Ability to collaborate cross-functionally with clinical and administrative team members

What We Offer

• Competitive pay, Bonus potential, and annual merit reviews
• Medical, Dental, Vision, Life Insurance
• Health Savings Account (HSA) with HDHP health plans
• PTO, Sick Time, Paid Holidays, Paid Parental Leave
• Short- and Long-Term Disability
• 401(k) Plan with Company Match
• Employee Assistance Program (EAP)
• FIGS Uniforms/Scrubs provided

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity, or protected veterans' status.