Machine Sales Support Supervisor

Job Description

Job Description

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

As the Machine Sales Support Supervisor, you will be responsible for managing the team that owns the process from sales order submission to delivery, including timing of deliveries, inventory allocation, required business procedures, forecasting, and overall communication with partner teams.

Primary Responsibilities:

• Leadership of sales support teams
  • Hold coordination accountable to operational excellence metrics and policies (days to invoicing, COTM, notes, etc.)
  • Balance workload/regional alignment of sales coordinators to sales reps
  • Back up coordination during large months
  • Train team to have consistent tools and processes (attachments, estimates, agreements, reservations, inventory, etc.)
  • Drive a highly engaged team and create development plans for each employee (tied to TMR)
• Forecast accuracy and execution (hotlist)
  • Ensure forecast accuracy by month
  • Communication and execution of the monthly forecast
  • Operational smoothness (consistent machines ready by day and by week vs. 50% in last week)
  • Push "Machines Ready" to either deliver or be reallocated - approved delays only
• Implement sales operations policies around machine allocation, reservations, demo's, loaners
  • Reallocate machines that become available via cancellation
  • Re-assign machines among customers to meet desired delivery or utilize oldest machines first (ensure machines are not tied up)
  • Maintain reservations and agreements accurately
  • Hold sales team accountable to demo policy and loaner policy and ensures timely returns
• Communication with partner teams (sales and service)
  • Service
    • Maintain strong communication channel between coordination and service (current workload, upcoming workload, regular discussion of challenges)
    • Handle WO Authorization overages or disputes
    • Update PDI & Flat rates
    • Modern Adoption & efficient communications
    • Ensure WO's authorization open in advance of needs ( 1 day notice or more )
  • Ensure good communication with sales team on service updates/ready dates
  • Communication with sales managers on current month expected deliveries - ID and work any gaps
  • Work with IT to improve reporting capabilities and automate processes
  • Communication within sales operations teams (quoting, finance, inventory and ordering, sales admin) to ensure smooth operations)
• Focus on continuous improvement toward improving processes and efficiency.

Additional Responsibilities:

• Participate in required safety program and work in a safe manner
• Additional duties as assigned by manager

Who We Are Looking For:

To be successful in this position, you should have prior experience in a sales operations role with strong interpersonal and communication skills. You should have advanced problem-solving capabilities as well as experience successfully managing analytically rigorous corporate initiatives.

Education/Experience:

• High School diploma or related equivalent required.
• Minimum of 2-years' experience in a marketing coordinator position. Bachelor's degree from a four-year college or university (or related equivalent experience) preferred.
• 2+ years of experience in a sales operations role.

Required Qualifications/Skills:

• Leadership
• Vision
• Competitiveness
• Drive
• Strong accountability and initiative
• Strong interpersonal and communication skills
• Advanced problem solving capabilities
• Previous experience and demonstrated success in team leadership and leader development
• Deep understanding of the Heavy Equipment business
• Detailed understanding of financial and operational metrics, and the ability to impact them
• Experience successfully managing analytically rigorous corporate initiatives.
• PC proficiency

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude

What We Offer:

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Competitive Pay
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program

• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

Personal Time Off

• Paid Holidays
• Paid Sick Leave

Career Development

• • Tuition Reimbursement
  • Ongoing Training
  • Advancement Opportunities

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