Head of Technology Products

Role Description

We are on the lookout for an experienced Head of Technology Products (North America). In this role, you will be responsible for shaping, driving, and executing the North American technology product agenda in alignment with the Group Product Strategy, the global claims platform operating model, and the ClaimPilot Product Strategy.

• Define and maintain the North American technology product strategy.
• Ensure NA platform decisions support the Group’s commitment to ClaimPilot as the global unified claims platform.
• Embed “build once, use many” product principles.
• Own multiyear NA product roadmaps covering platforms, tools, analytics, workflow, and client interfaces.
• Translate business and technology strategy into sequenced, outcome-based delivery increments for engineering teams.
• Oversee the lifecycle of technology products from discovery through adoption, scale, maturity, and retirement.
• Lead initiatives to consolidate legacy claims systems into the modern ClaimPilot platform.
• Support the displacement of third party claims systems and tools.
• Operate within Group product governance, OKR frameworks, and decision making structures.
• Provide visibility of NA roadmap progress, migration performance, capability adoption, delivery velocity, and risk.
• Partner with business unit leaders, operations, engineering, data, and architecture teams.
• Drive adoption of ClaimPilot and associated shared services across NA internal teams and clients.
• Define and track key product usage, migration, operational efficiency, and experience metrics.

Qualifications

• Senior product leadership experience across operational technology systems.
• Proven experience in insurance, TPA, or adjacent financial services environments.
• Demonstrated ability to define strategy and deliver modernization across complex technology landscapes.
• Expertise in platform consolidation, product lifecycle management, discovery practices, outcome‑based roadmaps, and agile delivery.
• Strong stakeholder management and executive communication skills.
• Strategic, outcome‑driven mindset.
• Ability to navigate complex organizational structures and federated environments.
• Strong collaboration with product, engineering and operational leaders.
• Data‑driven decision‑making and value‑oriented thinking.
• Ability to clearly communicate technical concepts to non‑technical stakeholders.

Benefits

• Medical, dental, and vision plans to support your health and that of your family.
• A 401(k) plan with employer matching.
• Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees.
• Paid holidays.
• Life insurance and short‑term and long‑term disability coverage.