Medical Assistant

About Mystic Health Houman Farzin MD Inc. dba Mystic Health is a pioneering healthcare provider specializing in psychedelic-assisted therapies, with a focus on delivering bespoke ketamine-assisted psychotherapy. Our approach integrates evidence-based treatments with holistic care and aftercare support to provide transformative healing experiences for our patients. Under the leadership of Dr. Houman Farzin, a physician renowned for his expertise in psychedelic-assisted therapies, nutrition, and lifestyle modification, Mystic Health combines emerging treatments and digital health technologies with mindfulness, music, and psychedelic medicine to improve quality of life, promote healing, and alleviate human suffering at all stages of life. Dr. Farzin serves as an attending physician in the Division of Palliative Care at the Jewish General Hospital in Montreal and is a lecturer at McGill University Medical School. Position Overview We are seeking a compassionate and detail-oriented Medical Assistant (MA) to join our team at our Santa Monica clinic. This role goes beyond a typical MA position—while you will play a key role in supporting clinical operations, you will also contribute to scaling a tech-enabled mental health startup. That means opportunities to support communications, collaborate with our marketing team, and participate in building innovative patient engagement tools. The ideal candidate thrives in a startup environment, is highly organized, and is excited by the chance to shape systems and processes while delivering exceptional patient care. Key Responsibilities Assist physicians and therapists in administering psychedelic-assisted therapies, particularly bespoke ketamine-assisted psychotherapy, in accordance with clinic protocols and regulations. Perform pre-therapy assessments, including obtaining patient medical histories, assessing vital signs, and conducting mental health screenings. Prepare treatment rooms and equipment for therapy sessions, ensuring a safe, clean, and welcoming environment for patients. Monitor patients during therapy sessions, offering reassurance and support as needed, while accurately documenting treatment progress and observations. Collaborate with therapists and multidisciplinary healthcare teams to develop individualized treatment plans and coordinate patient care. Communicate with patients to schedule appointments, coordinate follow-ups, and provide reminders and support before and after therapy sessions. Educate patients on the therapeutic process, potential benefits and risks of psychedelic-assisted therapies, and strategies for post-therapy integration. Maintain accurate, thorough, and confidential patient records using advanced electronic medical record (EMR) systems. Proficiency with EMR is strongly encouraged. Order, track, and organize medical and office supplies to ensure efficient clinic operations. Ensure compliance with clinic policies, procedures, and relevant healthcare regulations governing psychedelic-assisted therapies. Occasionally support cross-functional initiatives (communications, content prep, or marketing tasks) to help scale the practice. This role is heavily focused on patient-facing communication and follow-up.You will serve as a primary point of contact for patients before, during, and after treatment, ensuring that they feel supported and informed at each step. From confirming appointments and sending reminders to coordinating post-treatment check-ins, you’ll help build trust and continuity of care that strengthens both patient outcomes and long-term engagement. Qualifications High school diploma or equivalent; completion of a medical assistant program preferred. Certification as a Medical Assistant (CMA or RMA) strongly preferred. Clinical experience in mental health, palliative care, or related settings highly desirable. Proficiency with EMR systems and comfort with digital communication tools. Strong interpersonal skills and empathy; ability to build rapport in therapeutic contexts. Excellent organizational and multitasking abilities suited to a dynamic startup environment. Interest in healthcare innovation, patient engagement, and the future of tech-enabled care. Farsi/Persian speaking candidates encouraged to apply. Work Arrangement This is currently an in-person/hybrid remote position. Some tasks can be completed remotely, but in-person availability at our practice is necessary during regular operating hours. The role will transition into a primarily in-person commitment to support direct patient care and on-site clinical operations. Equal Opportunity Opportunity Employer Houman Farzin MD Inc. dba Mystic Health is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees. We welcome applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Join us at Mystic Health and be part of a dynamic team dedicated to transforming mental health care through psychedelic-assisted therapies.