ServiceNow Trainer - OCM

IT Technology Trainer

Optum Technology is seeking an experienced IT Technology Trainer to support enterprise technology and transformation initiatives, including ServiceNow and Workforce Management implementations. This role will be responsible for designing and delivering training programs, supporting organizational change management (OCM) efforts, and driving end-user adoption across multiple strategic initiatives.

Key Responsibilities:

• Design, develop, and deliver training materials, job aids, and virtual learning sessions.
• Partner with OCM, Communications, and Transformation teams to support change readiness and user adoption.
• Build training plans aligned with project roadmaps and deployment timelines.
• Collaborate with stakeholders to identify impacted users and training needs.
• Measure training effectiveness and continuously improve learning content and delivery.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io.