Customer Service Representative

Benefits: 401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Employee discounts Free uniforms Health insurance Opportunity for advancement Paid time off Profit sharing Training & development Vision insurance Wellness resources Join the Just In Time Home Service Heroes! At Just In Time Heating, Air Conditioning & Plumbing, we believe every home deserves a hero - and every hero team needs an incredible Customer Service Representative to answer the call. Our CSRs are the first heroes our customers meet. When someone's furnace quits, a pipe bursts, or their AC stops working in the middle of summer, you're the calm, confident voice that saves the day. If you love helping people, thrive in a fast-paced environment, and enjoy being part of a team that truly makes a difference in the community, this could be the perfect role for you. Your Mission As a Customer Service Representative, you'll be the command center for our Home Service Heroes, helping customers get the fast, reliable help they need. Your superpowers will include: Answering incoming calls and assisting customers with scheduling and service needs Listening carefully and responding with empathy and solutions Dispatching our technicians to save the day Keeping detailed notes and accurate customer records Communicating with team members to ensure every job runs smoothly Creating a positive, memorable experience for every customer The Superpowers We're Looking For Friendly and confident communication skills Ability to stay calm and organized in a fast-paced environment Strong attention to detail and accurate data entry Multitasking skills - talk, type, and problem-solve like a pro Team-player mindset with a positive attitude Customer service experience preferred (but we'll train the right hero!) Resourceful Hero Mindset - able to use available tools, systems, and training resources to find answers and solutions before escalating to the team. Why Join the Just In Time Heroes? Competitive pay and benefits Growth and advancement opportunities A fun, supportive team environment A company that values its people and the community The opportunity to make a real difference for families in our area every single day At Just In Time, we're more than a company - we're a team of local Home Service Heroes dedicated to helping our neighbors stay comfortable and stress-free. Ready to Answer the Call? If you're ready to bring your energy, positivity, and customer-first mindset to a team that truly values what you do, #J-18808-Ljbffr Just In Time Heating, Air Conditioning, & Plumbing Services