Counterperson

Job Description

Job Description

Auto Parts Specialist: Fueling your passion for parts and helping customers.

Reports to: Store Manager

Job Summary

As a Sanel NAPA Automotive Parts Specialist , you are looked at as the “face of the retail store” and the go to person as soon as our customers enter our retail stores for all their automotive needs. The Auto Parts Specialist at Sanel NAPA is responsible for the maintenance and sale of inventory that provides automotive equipment and supplies. Duties include maintaining detailed records of inventory and overseeing the timely delivery of parts to and from their location.

Essential Functions

• Provide outstanding customer care and interactions with everyone who comes into our Sanel NAPA Store. Genuinely enjoy helping our retail and wholesale customers with their auto parts and service questions.
• Provide accurate auto parts answers and solutions for our retail and wholesale customers in person at the counter/over the phone.
• Use your parts knowledge to assist other Sanel NAPA team members answer questions for customers.
• Bring customer focus and high energy to our fast-paced stores.
• Welcome retail customers into our retail stores and engage to provide a positive consumer experience.
• Effectively use technology (computer), cash register, telephone, and paper catalog system.
• Actively participate in and promote workplace safety through safety huddles and following the Safety Handbook.
• Demonstrate ability to use the TAMS system through effective use of the TAMS point-of-sale invoicing cash drawer.
• Process credit card transactions using the credit card processing equipment.
• Demonstrate knowledge of customer pricing methods used by the store.
• Secure the "right part" the first time.
• Route deliveries in a timely manner
• Maintain special order/back-order system.
• Upon appropriate training, may be expected to open and close the store as requested by the Store Manager to support store operations.
• All other duties as assigned.

Education and Experience:

• Minimum age 18 years of age with High School Diploma or GED required, Technical or Trade School courses or degree preferred.
• Previous experience in a parts store or automotive industry or a willingness to learn all things auto parts.
• Motor Vehicle Record check required.
• Proficiency with Microsoft Office Suite and video use (Zoom/Teams).
• Effective communication and written skills.
• Must be flexible and able to operate in a team environment.
• Able to diagnose problems, collect information, establish facts, draw valid conclusions, and resolve a variety of operational issues ranging from ordinary to complex.
• Able to Interpret and explain instructions.
• Ability to respond rapidly and effectively to changing requirements on short notice.
• Personal qualities of flexibility, integrity, and confidentiality.
• Acts in a professional manner by approaching others in a tactful manner; reacting well under pressure; treating others with respect and consideration regardless of their status or position; accepting responsibility for own actions, following through on commitments.
• Provides superior customer service to internal and external clients, customers, and employees.
• Strong leadership qualities and the ability to complete assignments with little supervisory oversight.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to:

• Wear the proper personal protective equipment for each task, including, but not limited to, safety boots, safety glasses, hearing protection, gloves, hard hat, dust mask, etc.
• Regularly lift and/or move 10 pounds, frequently lift and/or move 25 pounds and occasionally lift and/or move 40 pounds.
• Ability to reach with hands and arms and use hands to finger, or handle objects, tools, and controls.
• Ability to stand, walk and climb stairs regularly.
• Ability to bend, twist, squat, stoop, kneel or crouch frequently.
• Ability to talk and/or hear frequently. The ability to accurately hear customers and Team Members. Ability to listen to and communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to work both indoors and outdoors regularly in all elements.

Sanel NAPA is a family-owned business serving our communities for over 100 years, with five generations dedicated to delivering exceptional service and quality auto parts. As part of the NAPA network, we combine local roots with national resources, offering our customers the best of both worlds. We’re proud of our strong reputation, our commitment to customer satisfaction, and our culture of teamwork, respect, and continuous learning.

Perks and Benefits

• Career Growth Opportunities
• Employee Discount
• 6 Paid Holidays
• Vacation, Personal & Sick Time
• Life Insurance- Company Paid & Voluntary
• Health, Dental and Vision Insurance
• 401 (k) & Profit Sharing with Company Match
• Accidental & Critical Illness Insurance
• Short & Long Term Disability
• FMLA & Bereavement Leave

Sanel NAPA is an equal opportunity employer, and we embrace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.