Senior Business Analyst

Senior Business Analyst

The Revenue Operations & Enablement organization supports Mastercard's global billing ecosystem by enabling accurate, complete, and timely billing outcomes across products, services, commercial arrangements, and customer-facing processes. The Revenue Systems team partners with business, operations, technology, finance, and product stakeholders to support Mastercard Consolidated Billing System (MCBS) capabilities, platform modernization, operational controls, and revenue enablement initiatives.

The Senior Business Analyst will support MCBS Billing initiatives by translating business needs into clear requirements, coordinating delivery across cross-functional teams, supporting production and operational issue resolution, and helping improve billing accuracy, scalability, transparency, and control readiness. This role requires a strong business analysis mindset, comfort working with complex system dependencies, and the ability to connect billing processes, data, technology, and stakeholder needs into practical solutions.

As a Senior Business Analyst, you will:

• Partner with business, operations, product, finance, and technology stakeholders to gather, analyze, document, and validate requirements for MCBS Billing initiatives.
• Translate complex billing, order-to-cash, tax, pricing, customer setup, reporting, and operational needs into clear business requirements, functional requirements, user stories, acceptance criteria, process flows, and supporting documentation.
• Support MCBS-related projects, enhancements, controls, automations, integrations, and modernization efforts from intake through design, build, testing, implementation, and post-release stabilization.
• Work with technology teams to evaluate solution options, clarify system impacts, review designs, resolve open questions, and ensure delivered capabilities align with business objectives.
• Coordinate user acceptance testing, test planning, defect triage, release readiness, production validation, and implementation support for assigned initiatives.
• Research billing issues, production incidents, data discrepancies, and operational pain points; identify root causes, document impacts, and help define corrective and preventive actions.
• Maintain project documentation, process flows, requirements artifacts, decision logs, issue/risk trackers, training materials, and operational procedures to support auditability and knowledge management.
• Use data, operational metrics, reporting outputs, and stakeholder feedback to identify improvement opportunities and support decision-making.
• Communicate status, risks, issues, dependencies, decisions, and next steps clearly to project teams, business partners, and leadership.
• Support continuous improvement across Revenue Systems by promoting standard intake practices, scalable requirements discipline, strong controls, and effective stakeholder alignment.

All About You

The ideal candidate for this position should:

• Have business analysis experience supporting enterprise systems, preferably in billing, finance, revenue operations, order-to-cash, pricing, customer operations, tax, accounting, or related operational platforms.
• Hold a bachelor's degree in Business, Finance, Accounting, Information Systems, Technology, or equivalent practical experience.
• Understand how business requirements, system configuration, data flows, integrations, controls, and operational processes connect within a complex enterprise environment.
• Be skilled at translating ambiguous business problems into structured analysis, clear requirements, practical recommendations, and actionable delivery plans.
• Demonstrate strong written and verbal communication skills, including the ability to explain technical or billing concepts in business language and create concise, decision-ready materials.
• Have experience supporting agile or hybrid delivery methods, including backlog refinement, user story creation, acceptance criteria definition, testing coordination, and release support.
• Be comfortable working with data, reporting outputs, spreadsheets, dashboards, Jira or similar delivery tools, and Microsoft Office applications.
• Show strong analytical thinking, attention to detail, issue-resolution discipline, and the ability to identify dependencies, risks, assumptions, and control considerations.
• Be able to manage multiple priorities independently, follow through on commitments, and escalate risks or blockers appropriately.
• Build trusted relationships with global stakeholders and collaborate effectively across business, operations, finance, product, and technology teams.
• Demonstrate curiosity, ownership, sound judgment, and a continuous-improvement mindset.
• Prior experience with MCBS, billing platforms, Salesforce, Remedy, Jira, Power BI, Oracle, tax engines, customer invoicing, or financial controls is preferred but not required.