Production Support Engineer

Direct message the job poster from K&K Global Talent Solutions INC. Location: Plano TX (Hybrid 3 days in office and 2 days remote) Interview Mode: 1 Webex int and then possible in person or final Webex interview and decision. Responsibilities Provide support for the Flagscape and child applications within the Corporate Function Chief Administrative Office Client Portfolio Monitor and support of production AutoSys jobs / schedules, troubleshooting, and resolution of production issues Coordinate production changes across multiple teams including infrastructure and information security, as well as our development and business partners Oversee day-to-day operations keeping the systems stable and healthy Perform hands‑on triage and troubleshooting of issues, issue reporting, and incident management Resolve incidents based on customer defined SLA's Support production release activities Perform business continuity and disaster recovery activities Create and troubleshoot AutoSys scripts/jobs Work closely with developers and support various configuration and log management Document application support processes and procedures Requirements 5+ years of IT experience in production support Knowledge of Autosys, Aspera, Oracle/SQL, Unix/Linux, Scripting, Splunk, Ansible Deployment Ability to analyze and identify root cause of issues and manage problem resolution Excellent verbal and written communication skills Ability to work effectively with various stakeholders and speak up on issues Ability to keep schedule, make tight deadlines, work timely and independently Ability to prioritize and engage management in situations when prioritization is a challenge Oracle SQL/PLSQL Autosys Desired skills Automation skills to reduce manual activities Proven team player who can work comfortably in a multicultural environment Proven ability to work independently, multitask and effectively work in a complex environment with a global team structure Excellent verbal and written communication skills Strong influencer, facilitator, and collaborator Detail oriented and organized Pro‑active, enthusiastic, flexible, results driven with attention to detail Strong problem solving and critical thinking skills Motivation to achieve results and the ability to quickly integrate into teams Ability to work in an ambiguous environment and draw and defend results and conclusions Ability to work in a dynamic and team-oriented environment Seniority level Mid‑Senior level Employment type Full‑time Job function Consulting Industries IT Services and IT Consulting Referrals increase your chances of interviewing at K&K Global Talent Solutions INC. by 2x Get notified about new Production Support Engineer jobs in Plano, TX. #J-18808-Ljbffr K&K Global Talent Solutions INC.