Account Manager

Job Description

Job Description

Experience Without Limits. Come shape the future of brand experience.

At Jack Morton, we create, and build, head-turning, smile-inducing, impact driving brand experiences. We exist to redefine what experiential can achieve, helping clients unlock the full value of experiences.

That takes a team that's bold, curious, and acts as one - building on ideas, pushing boundaries, and showing up for each other. Here, you'll do your best work, grow fast, and collaborate across clients, disciplines, and global teams to bring new ideas to life.

This is a place where curiosity drives what's next, boldness raises the bar, and we win together. Where ownership is expected, egos are left at the door, and the work reflects the people behind it.

Experience without limits — in your work, your growth, and your impact.

As an Account Manager, you will manage and grow assigned client portfolios within the experiential marketing space. You'll support Account Directors on strategic initiatives while leading the execution of project deliverables, serving as a key client liaison to ensure work is delivered efficiently, on time, and at a high standard of excellence.

What you'll be doing
• Manage multiple mid-size clients and their experiential marketing portfolios
• Serve as the primary point of contact for client communication and project deliverables
• Collaborate with global estimating, field services, operations teams, and fulfillment centers
• Prepare proposals, correspondence, workback schedules, and project plans
• Ensure all projects meet deadlines, show rules, and quality standards
• Travel approximately 20% to support client activations
• Maintain accurate project and financial records in internal systems
• Ensure consistent delivery of ≥40% gross margin on projects
• Support estimating, proposals, invoicing, and timely follow-up on unpaid invoices
• Continue developing your skill set while contributing to team growth
• Proactively identify opportunities to strengthen client relationships
• Participate in internal brainstorming sessions, sales pitches, and capabilities presentations

If you can do all that, you have what it takes. It might help if you have…
• Passion for client service and experiential marketing
• Experience in event operations, face-to-face marketing, or creative agency environments (pharma or healthcare experience a plus!)
• Strong organizational, communication, and multitasking skills
• Ability to thrive in a fast-paced, entrepreneurial environment
• Flexible, solution-oriented, and collaborative mindset
• Bachelor's degree (B.A. or B.S.) or equivalent combination of education and experience
• 2+ years of experience in account coordination, project management, or similar roles
• Proficiency in Microsoft Office and project management tools
• Strong problem-solving skills and business acumen

Last but not least, we believe in diversity, equity and inclusion.

Jack Morton and Genuine are equal opportunity employers; we strongly value diversity at our companies. We do not discriminate on race, religion, color, national origin, disability, sexual orientation, gender identity, gender expression, age, marital status, veteran status, or any other basis prohibited by law.

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***JOB SCAM ALERT***

We have recently become aware that individuals not associated with Jack Morton have fraudulently used our name – and the names of some of our employees – to solicit applications for fake jobs, to conduct fake job interviews and to make fake job offers. Any request to schedule an interview and any bona fide offer of employment will only come from an authorized representative of Jack Morton with an email address "@jackmorton.com" or "@jackmorton.co.uk" or "@impact-xm". We will never require an applicant to provide credit card or banking information to cover any supposed advance costs.

If you have provided personal information in connection with a fake job offer or interview and you are concerned, we suggest that you take appropriate action.

Jack Morton takes these activities very seriously and are taking appropriate steps to shut down this fraudulent activity.

We urge you to be careful when sharing your personal information and to be aware of scams involving fake job postings and job offers.