Service Advisor - Jaguar Land Rover Cary

Service Advisor – Jaguar Land Rover, Cary Our Service Advisor is responsible for serving as a liaison between the Service Department technicians and the parts department by maintaining customer satisfaction as well as performing the following duties: Ability to meet & greet customers with courtesy and efficiency Responsible for proving an outstanding guest experience! Determine the course of action to take and obtain customer authorization. Write up service needs and give customer accurate estimate for dollar amount and completion time of work. Ability to communicate effectively with customer, to achieve satisfactory repairs, sale of necessary repair or maintenance to vehicles. Knowledge of warranty and service/insurance policies. Keeping customer informed and advise customer of the prognosis of their vehicle. Calling customers to set appointments and answer telephones at a timely manner. Attends/completes required training and department meetings. What are we looking for? High School Diploma and one year of related sales experience and/or training; or equivalent combination of education and experience. Current valid driver’s license Must have good reading, writing and math skills. Have excellent interpersonal skills and provide outstanding customer service. Ability to work retail hours Computer proficient Benefits Health Insurance Vision Insurance Dental Insurance Life and Disability Insurance Flexible Spending and Health Savings Accounts 401(k) plan with Company Match Paid Time Off (PTO) Paid Holidays, Bereavement, and Jury Duty Equal Opportunity Employment and Accommodations Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact View email address on click.appcast.io This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #J-18808-Ljbffr Dormont Manufacturing Co