Regional Operations Manager

Regional Operations Manager

Classification: Grade 4 SS A: Salary starting from $57,000.00

Department: Community Engagement | Southeast Region

FLSA Status: Full Time | Non-Exempt

Supervisor (title): Region Vice President

Location: Remote from Southeast Region (Locations include: MD, DC, VA, NC, SC, TN, GA, FL, AL, MS)

Position Summary

This full-time, non-exempt position is responsible for the support of special events and mission activities, as well as general operational support, of an assigned region, and reports to the Region Vice President.

Job Responsibilities

1. Development Support: Provides logistical and administrative support to fundraising initiatives within the assigned region to help achieve development goals. Pulls reports, updates websites, enters auction items, tracks revenue/expenses, assists with constituent communication, and generally supports Executive Directors, Associate Directors and the Region Vice President.

2. Administrative Support: Provides administrative support – invoice submissions and tracking, reporting, data entry, etc. – as assigned and/or needed. Ensures that all administrative support – scheduling, ordering materials and supplies, submitting invoices, record-keeping, reporting, etc. – is handled in an accurate and timely fashion. Serves as the regional liaison to centralized operations and accounting and follows policies and procedures. Learn systems/software needed as needed.

3. Customer Service: Interfaces with event participants, donors, volunteers, and corporations.

4. Accounts Receivable/Accounts Payable: Serves as the Executive Director's or Associate Director's initial point of contact for all accounts payable and accounts receivable. Sets up vendors for payment, submits check requisitions, tracks outgoing payments and incoming revenue, and troubleshoots missing payments/donations.

5. Mission Support: Provides logistical and administrative support to mission-related activities within the region. Provides assistance for Help & Support, HCP, Juvenile Arthritis (JA) and Advocacy & Access mission-deliverables.

6. All other duties as needed/assigned by Executive Director or Region Vice President

Required Experience & Education

Strong administrative skills

Strong working knowledge of finance and fundraising

Proficient in logistics and implementation of community special events and mission activities

Excellent organizational and time-management skills

Excellent computer and software skills to include database management

Successful collaborative skills working with a variety of groups, including volunteers

Exceptional oral and written communication skills

Excellent interpersonal and relationship-building skills

Goal-oriented with the ability to work as a part of a team and/or independently

Interest in fundraising, mission delivery, and volunteer development

Customer-service focused

Essential Job Functions and Time Allocations

Office Administrative support - 35%

Provides logistical support for the Walk to Cure Arthritis, the Jingle Bell Run, gala events, mission-based activities, and others as needed - 35%

Helps manage special events, programs, and contacts through database management - 20%

Provides customer service to external stakeholders, internal stakeholders, donors, event participants and others - 10%

Total - 100%