Ace Hardware Services Manager

Job Overview Want to be a part of the most AUDACIOUS and radically EXCELLENT Hardware, Paint & Decorating Retailer in the Country? Join our amazing team where you are not only a part of a growing company but also a family! The JC Licht family where everyone is equally important. JC Licht Ace Hardware is currently recruiting for a Services Manager, responsible for leading, developing, and executing all in-store service operations across assigned Ace Hardware locations. This role ensures high‑quality delivery of services including screen and frame repair, window and glazing services, glass and acrylic cutting, sharpening, and other fee‑based customer solutions. The Services Manager drives revenue growth through services, ensures operational excellence, maintains safety and quality standards, and builds a skilled team capable of delivering complete customer solutions. This role plays a critical part in differentiating the business through service offerings that build long‑term customer relationships and repeat business. Key Responsibilities Service Execution (Primary Responsibility) — Perform all service work, including: screen repair and custom screen builds; window repair and glazing; glass and acrylic cutting; blade sharpening (mower blades, knives, tools) and Stihl power equipment repair and assembly services. Diagnose customer issues and determine appropriate repair solutions. Ensure all work is completed to a high standard with strong attention to detail. Manage complex or custom jobs independently. Maintain consistent service standards for all projects. Ensure all services are performed accurately, safely, and efficiently. Process, Workflow & Ticket Management — Implement a structured intake, tracking, and completion system for all service orders. Ensure all service jobs are properly quoted and approved, logged (POS or ticket system), completed within expected timelines, and properly entered in software system. Monitor open orders and ensure no backlog or missed deadlines. Improve workflow efficiency and turnaround times. Vendor & Material Management — Manage ordering and inventory of service‑related materials (screen mesh, frames, splines; glass sheets, glazing materials & replacement parts and hardware). Work with vendors for specialty materials and repair support. Ensure cost control and margin optimization on service jobs. Equipment & Safety Management — Ensure all service equipment is properly maintained (glass cutters, saws, workstations; screen rolling tools and frames & sharpening equipment). Enforce strict safety standards and protocols. Train team on safe tool operation and handling of materials like glass and sharp equipment. Other Responsibilities — Performing duties of sales associate on Ace Hardware store floors when needed or when service work is minimal. Other reasonable duties as requested. Compensation & Schedule Hourly Wage: $23‑25/hr Approximate 40‑45 hours per week. Main schedule: Monday‑Friday; occasional weekends may be necessary. Weekends can be utilized for catch up if needed and approved. Requirements 2–5+ years of retail, hardware, or service‑based operations experience. Previous experience: screen repair, glass, window, or light construction trades (preferred); equipment repair or technical services (strong plus). Prior leadership or supervisory experience a plus. Skills & Competencies Strong mechanical aptitude and hands‑on problem‑solving ability. Ability to diagnose and execute repairs across multiple service types. Excellent organizational and workflow management skills. Customer‑focused with strong communication abilities. Ability to train and develop technical skillsets in others. Strong attention to detail and quality control. Ability to work efficiently and independently with strong time management skills. Appropriate judgment on when to ask for support and when to make decisions independently. Strong communication and follow‑up skills, displaying a sense of ownership. Physical Requirements Ability to frequently lift and carry up to 50 lbs and occasionally up to 75 lbs. Comfortable working with tools, machinery, and glass materials. Standing for extended periods and performing hands‑on physical work. Ability and comfort in driving utility van throughout city, as needed. JC Licht is proud to be an equal opportunity employer and a Substance‑Free Workplace. #J-18808-Ljbffr JC Licht