Principal Associate, Learning & Development - Capital One Auto Sales (Hybrid)

Principal Associate, Learning & Development – Capital One Auto Sales (Hybrid) Principal Associate of Learning and Development to drive the execution and tactical delivery of the Financial Services/Auto Sales learning strategy. Key Responsibilities Design, produce, and facilitate a high‑impact learning ecosystem for more than 700 sales professionals. Create foundational instructional materials from scratch for outside sales (field‑based dealer support) and inside sales (phone‑based support teams). Synthesize complex, multi‑step technical processes into highly consumable, bite‑sized micro‑learning modules. Integrate AI‑powered productivity and content generation tools into the daily workflow to accelerate asset creation. Utilize modern delivery methods such as gamification, microlearning, and advanced multimedia to elevate the overall user experience. Deliver confident and highly engaging facilitation, leading and managing diverse audiences in both live virtual (Zoom/Teams) and in‑person environments. Build structured curriculum rooted in instructional design models and adult learning principles to drive clear behavioral change. Develop continuous learning paths to promote ongoing improvement in sales teams. Manage and deploy learning content within the Learning Management System (LMS) and create interactive modules using advanced authoring tools. Quickly learn complex, unfamiliar products and translate them into simple, effective training programs. Partner with L&D leadership and sales subject‑matter experts to align learning solutions with complex sales objectives, cycles, and methodologies. Rapidly evaluate and adjust training material to ensure alignment with continuously evolving product lines. Basic Qualifications Bachelor’s Degree. At least 3 years of experience designing and producing instructional materials from scratch (e.g., digital learning, quick‑reference resources, video content, facilitator guides). At least 2 years of experience facilitating training in virtual and in‑person environments. At least 1 year of experience utilizing and integrating Artificial Intelligence applications throughout learning design, development, and delivery. Preferred Qualifications 1+ year of experience utilizing the Google Suite of business applications. 5+ years of experience in instructional design and delivery. 2+ years of experience working within, training, or supporting a sales organization.

1. year of experience with auto sales or financial services.
2. years of experience managing content within an LMS or creating interactive learning modules using Articulate Rise or Adobe Creative Suite.

2+ years of demonstrated experience integrating AI tools into instructional design workflows and learning experiences. Employment Eligibility Capital One will not sponsor a new applicant for employment authorization for this position. Compensation Plano, TX: $98,900 – $112,900. The role may include performance‑based incentive compensation such as cash bonuses or long‑term incentives. Benefits Complementary health, financial, and other benefits that support your total well‑being. EEO Statement Capital One is an equal‑opportunity employer (EOE, including disability/veteran) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. #J-18808-Ljbffr Capital One