Analytics Solutions Manager (Analytics Instrumentation)

Job Description

Turn every digital interaction into a clear, reliable story. In this role, you will shape how we measure initiatives and campaigns across web and mobile channels, so teams can make confident decisions. You will partner closely with marketing, product, and technology to define meaningful success metrics and ensure tracking is implemented accurately. If you enjoy hands-on problem solving, fast iteration, and high standards for data integrity, you will thrive here.

As an Analytics Instrumentation Manager on the Digital Data Owner Team, you will partner with stakeholders to translate digital goals into precise measurement specifications and trustworthy tracking. You will work with marketing, product, and technical teams to implement and validate behavioral tagging and advertising tracking across channels. You will help ensure event data is transformed into analytically usable data sets that support critical business questions. You will balance multiple priorities, troubleshoot quickly, and protect reporting integrity from data collection through analytics.

Job responsibilities 

• Translate business objectives into measurement specifications with detailed acceptance criteria
• Partner with stakeholders across the enterprise to drive customer-focused measurement outcomes
• Collaborate with web and mobile behavioral analysis teams to ensure event data is transformed into analytically accessible data sets
• Review development specifications and identify tagging and analytics gaps across web and mobile channels
• Define behavioral success metrics, key performance indicators, and product engagement metrics with cross-functional partners
• Prioritize data collection enhancements and defects to support timely delivery of initiatives
• Validate fixes and releases to confirm accurate tracking and clean reporting outputs
• Document data collection standards for new development efforts and site functionality
• Troubleshoot tracking issues and implement rapid configuration changes when needed
• Communicate progress, risks, and issues clearly to digital analytics leadership

Required qualifications, capabilities, and skills 

• 5 years of business analysis experience
• 3 years of experience working in an agile delivery environment
• Experience in a financial services environment
• Experience with behavioral and clickstream data using Adobe Analytics and Google Analytics 360
• Experience validating analytics tags on web and mobile applications
• Experience working with web analytics or tag management projects
• Experience working with web and native mobile application data
• Experience supporting high-volume commerce and self-service digital experiences
• Ability to manage 10 to 20 concurrent small projects while meeting deadlines
• Strong communication, project management, and stakeholder partnership skills
• Demonstrated ability to synthesize information and present clear, actionable recommendations

Preferred qualifications, capabilities, and skills 

• Experience with structured query language and data analysis using Python
• Knowledge of ecommerce business models and digital optimization testing methods
• Experience defining measurement strategies for digital campaigns across multiple channels
• Experience partnering with engineering teams to implement event schemas and data layer standards
• Experience aligning behavioral data with attitudinal and structured data to answer business questions
• Experience creating and maintaining tracking governance, standards, and documentation at scale
• Experience thriving in fast-paced environments with high expectations and limited supervision

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.