Relationship Manager I

Location Wilmington, DE – Hybrid: based in the Wilmington office for at least three days per week, with flexibility to work from home. Job Summary As a Relationship Manager I, you will develop and maintain strong customer relationships for small to midsized accounts within our ABS, acting as the primary point of contact for clients and partnering with internal stakeholders to deliver effective Corporate Trust products and services. You will be responsible for the Relationship Management of Delaware Statutory Trusts. Key Responsibilities Developing and maintaining strong customer relationships for large and critical/complex accounts. Ongoing administration of accounts in accordance with applicable documents, state and federal law, and internal policies and procedures. Providing primary client contact, proactive communication and consultation, and coordinating with internal partners for effective delivery of CCT products and services. Ensuring customer satisfaction through designing and implementing a relationship plan that meets customer needs. Representing CCT in developing and maintaining client relationships; selling and promoting CCT products and services to existing clients. Contractual document review, negotiation, and management of BSA/AML activities including periodic review; managing outstanding fee receivables and negotiating the supplement/amendment process. Participating in in‑person client visits. May participate in closing of deals. Qualifications & Skills Delaware relationship/client management experience, familiarity with Delaware Statutory Trusts. Minimum of 4 years of financial services, corporate trust services or account management experience. Strong analytical skills with high attention to detail and accuracy. Experience reading and interpreting complex legal documents. Ability to work independently, proactively, innovatively, and creatively, while exercising sound judgment. Benefits Parental Leave: Paid parental leave, flexible working and an inclusive culture. Health and Wellbeing: Medical, dental, vision, and wellness reimbursement. Paid Time Off: Competitive paid time off package, including a day each year to volunteer. Retirement Savings: 401(k) matching and tax‑advantaged flexible spending plans. Income Protection: Short and long‑term disability, life insurance, and supplemental life insurance. Employee Share Plan: Opportunity to purchase shares with company contribution. Extra Rewards: Tuition reimbursement, cash bonus, recruitment referral programs, and other options. Compensation Base pay range: $67,000 – $84,000 (national average; may vary by location). Equal Opportunity We are dedicated to providing equal employment opportunities to all employees and applicants, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status. We provide accommodations or adjustments during the recruitment process to ensure a fair and inclusive experience. #J-18808-Ljbffr