Customer Success Manager - Clinical Operations

The Role As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s clinical operations products and services. You will serve as a liaison between Veeva and key customer stakeholders, fostering collaboration, triaging escalations, and highlighting value through proactive engagement. This is a great opportunity for someone with clinical operations expertise, who is passionate about working with customers, developing relationships, and working cross-functionally to improve the overall customer experience. What You’ll Do Support 4-6 large, global customers post-implementation with Veeva Clinical applications Own the relationship with your customers’ application owners to understand their strategic objectives and challenges Act as a trusted advisor for your customers and liaise with relevant Veeva stakeholders to address customer needs Lead meetings with customers to demonstrate success and identify additional value opportunities Provide strategic guidance to optimize consumption of Veeva product releases and customer’s roadmap Facilitate customer-to-customer or customer-to-Veeva connections for collaboration opportunities and industry learning Requirements 7+ years of experience in clinical operations within a life sciences company SaaS/cloud experience in the management of clinical operations applications Experience working with large global pharmaceutical companies Customer-facing consulting experienceManaged relationships with executive stakeholders Ability to travel up to 25% Nice to Have East Coast based 7+ years of working in life sciences, software, or consulting Experience working with Veeva Vault Perks & Benefits Medical, dental, vision, and basic life insurance Flexible PTO and company paid holidays Retirement programs 1% charitable giving program Compensation Base pay: $100,000 - $180,000 The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus. Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at View email address on click.appcast.io. #J-18808-Ljbffr