Senior Manager, Commercial Performance & Customer Insights

You might not know our name, but youve probably seen our work on stage or on screen. Weve supported some of the worlds most watched productions and live events in sports, entertainment, concerts, festivals, film, TV and more. For over 40 years our clients have trusted us to deliver live production, live events, and virtual production solutions for them, anytime, anywhere.We're looking for a Director, Commercial Performance & Customer Insights to build the reporting, governance, and customer insight capabilities that will help shape the future of our global commercial organization.In this highly visible role, you'll:Build commercial KPI frameworks, executive dashboards, and performance scorecardsLaunch Voice of Customer and customer insight programsDevelop customer health scoring and performance reportingDrive pipeline governance, account planning, and sales performance managementImprove Salesforce adoption, reporting quality, and commercial accountabilityPartner with Sales, Finance, Marketing, CRM, and regional leaders to turn data into actionable business insightsWhat You'll Need: 710 years of experience in commercial operations, revenue operations, sales operations, analytics, customer insights, or a related field Experience building KPI frameworks, executive reporting, or performance management programs Strong analytical, reporting, and data interpretation skills Experience influencing cross-functional stakeholders in a matrixed organization Excellent communication and presentation skillsPreferred: Experience in media, broadcast, sports, technology, live events, or related B2B services Experience with Salesforce, BI tools, and commercial reporting platforms Exposure to sales incentives, pipeline governance, or sales performance management Experience supporting transformation or process improvement initiativesIf you're excited about creating the operational foundation that enables better decisions, stronger customer insights, and measurable commercial performance, we'd love to hear from you.Department: Shared Services Location: Pittsburgh, PA