Office Manager

Job Description

Job Description

We are seeking a detail-oriented, dependable Office Manager to serve as the operational backbone of our Haverhill

office. This is a broad, hands-on role for someone who thrives on variety, takes pride in accuracy, and enjoys being the

person colleagues, customers, and vendors can count on. You will play a central role in keeping our day-to-day

administration, finances, and customer relationships running smoothly.

Key Responsibilities

• Monitor the company ledger to ensure accurate, timely recordkeeping and flag discrepancies for review.
• Track and support the production schedule to keep administrative and operational workflows in sync.
• Field inbound customer service calls and respond to vendor payment inquiries in a professional, courteous manner.
• Conduct outbound collections calls and follow up on outstanding receivables.
• Maintain organized digital and physical office records, files, and correspondence.
• Use company software systems for day-to-day administrative work and learn new tools and processes quickly as the role evolves.
• Contribute to a positive, collaborative office culture by working closely with teammates across departments.

Qualifications

• Strong attention to detail and a consistently high standard of accuracy.
• Excellent customer service skills and phone etiquette, with a calm and professional demeanor.
• Proven ability to work effectively with co-workers and contribute to a positive team environment.
• Comfortable with computers and able to learn new software and systems on the fly.
• Reliable in-person attendance for the full 8:00 AM – 5:00 PM workday.
• Strong organizational and time-management skills; able to balance multiple priorities without losing track of details.
• Prior experience in office administration, bookkeeping, accounts receivable/payable, or customer service is preferred.