Cable Technician

Job Description

Job Description

About Solutions Management Group

Founded in 1995 as Midwest Document Systems, Solutions Management Group has grown into a locally owned technology and office solutions provider headquartered in Davenport, Iowa.

We provide a wide range of business technology services, including print and document solutions, technology lifecycle management, workflow automation, integrated support, structured cabling, Audio Visual (AV) solutions, and Video Security Access Control (VSA).

At SMG, we believe exceptional customer service is the foundation of our business and that every employee contributes to our continued growth and success

Job Purpose

The Network Cable Technician will participate in the infrastructure of all telecom networks, such as Local Area Networks (LAN), Wide Area Networks (WANs), and Cable TV (CATV).

The Network Cable Technician will install, troubleshoot, and maintain video and data cables and copper and fiber cabling infrastructure as per the standards of the client’s needs.

They will also assist in the designing, creating, and implementing standards and specifications of the cabling project.

Key Responsibilities

• Provides excellent customer service to all Solutions Management Group clients and employees

• Assembles and arranges material and equipment

• Explains and verifies service orders, drawings and specifications

• Installs various low voltage cables and fiber (no electrical required)

• Mounts telecom equipment while adhering to best industry practices and manufacturer requirements

• Aids in arranging routers, hubs

• Installs support structures, including racks, ladders, j-hooks and switches

• Installs, access control systems and surveillance cameras

• Selects and verifies cable pathways

• Conducts site surveys for clients

• Manages and maintains exact inventory of parts, tools, and supplies

• Installs closet hardware, including connecting blocks, fiber enclosures, racks, backboards, and patch panels

• Establishes and maintains strong working relationships with clients

Qualifications

• Employee must be able to execute strong customer service skills

• Experience in designing and installing networks to meet clients’ requirements and comply with industry standards

• Possess solid analytical and problem-solving skills

• One to three years of recognized success in Cable system and installation of copper and fiber optic cables is preferred

• Possess a valid driver’s license.

Work Schedule

• The is a full-time position working a variable schedule between 30-60 hours a week, mornings, days, evenings, and occassionally in the middle of the night. During installation events, hours vary.
• Overnight stays and/or overtime may be required.

• This position is Non-Exempt; All overtime work must receive the supervisor's prior authorization.

Benefits

Solutions Management Group offers the following benefits, subject to eligibility:

• Health, dental, and vision insurance
• Company-paid short-term and long-term disability insurance
• Company-paid $10,000 life insurance policy
• Section 125 Flexible Spending Account
• 401(k) retirement plan with company match
• Paid time off, vacation, and holidays
• Paid volunteer time
• Employee Assistance Program (EAP)

Solutions Management Group is an Equal Opportunity Employer.