Passenger Service Lead

Airport Terminal Services - - Responsibilities: Be actively involved with all passenger service duties in your area (checking in passengers, luggage, communicating with passengers, and coordinating ticket counter activities with vendors, flight, and ground handling teams).; Delegate passenger service duties in your assigned area (either a gate or ticket counter).; Serve as point person to address passenger concerns and questions and make PA announcements to update passengers on flight statuses as needed.; Maintain gate security to ensure only properly ticketed passengers access the jetway.; Be responsible for conducting on-the-job training and coaching for new team members.