Benefits Coordinator

Description

EFFECTIVE DATE: October 2026
FLSA: Exempt
JOB TITLE: Benefits Coordinator
DEPARTMENT: Human Resources
REPORTS TO: HR Manager


The Memphis Area Transit Authority (MATA) is seeking an experienced Benefits Coordinator to support the day-to-day administration of employee and retiree benefits and coordinate employee health and wellness initiatives. This position is an in-office role based in Memphis, TN, and does not offer remote or hybrid work.

This is a hands-on role for a benefits professional who is highly organized, detail-oriented, comfortable working across multiple systems, and committed to providing excellent service to employees. The Benefits Coordinator will play an important role in ensuring benefits are administered accurately and in a timely manner while also helping improve processes as MATA continues to modernize its HR technology and operations.


KEY RESPONSIBILITIES:

• Coordinate the day-to-day administration of employee and retiree benefit programs, including medical, dental, vision, supplemental benefits, flexible spending accounts, and other applicable voluntary benefit programs.

• Process benefit enrollments, changes, terminations, qualifying life events, and other benefit transactions.

• Serve as a primary resource for employees and retirees regarding benefit eligibility, enrollment, coverage, deductions, and related questions.

• Partner with Payroll to ensure benefit deductions are accurate and resolve discrepancies.

• Reconcile benefit enrollment records, payroll deductions, carrier records, and vendor invoices.


• Coordinate operational aspects of annual open enrollment, including employee communications, enrollment activities, vendor coordination, tracking, and post-enrollment reconciliation.

• Present benefit information during new hire orientation and monitor timely enrollment of new employees.

• Coordinate MATA's employee health and wellness program, including wellness events, health fairs, screenings, educational programs, and employee engagement activities.

• Partner with benefit carriers, brokers, vendors, and community partners to maximize wellness and educational resources available to employees.


• Maintain accurate benefit information across HR, payroll, carrier, and vendor systems.

• Produce recurring benefit reports and support HR data and reporting needs.


• Participate in HR technology implementation, testing, data validation, and process improvement initiatives as MATA continues to modernize its HR systems.

• Identify opportunities to reduce manual processes, improve accuracy, strengthen controls, and enhance the employee benefits experience.

• Maintain appropriate confidentiality and support compliance with applicable benefit and privacy requirements.

MINIMUM QUALIFICATIONS:

• Bachelor's degree in Human Resources, Business Administration, or a related field preferred; relevant experience may be considered in lieu of a degree.
• Three to five years of progressively responsible HR experience with significant experience in employee benefits administration.
• Strong working knowledge of employee benefits and applicable requirements, including HIPAA, COBRA, ACA, ERISA, and ADA.
• Experience with benefit reconciliation, payroll deductions, carrier/vendor systems, and benefits-related data.
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Ability to manage multiple priorities and recurring deadlines in a high-volume environment.
• Strong customer-service orientation and ability to communicate complex benefit information clearly.
• Experience working with HRIS, payroll, benefits administration, or carrier systems.
• Proficiency in Microsoft Office, particularly Excel.
• Ability to maintain confidentiality and handle sensitive employee information appropriately.

PREFERRED QUALIFICATIONS:

• Experience coordinating employee health, wellness, or benefits education programs is preferred.
• Experience working with a unionized workforce is preferred.
• Public-sector or transit experience is a plus.

WHAT SUCCESS LOOKS LIKE

The successful candidate will bring a strong sense of ownership and follow-through to the role. You will be expected to maintain accurate benefits data, meet critical deadlines, resolve employee and vendor issues promptly, complete reconciliations in a timely manner, provide excellent employee service, and help us continuously improve how benefits are delivered.


Starting salary will be determined based on relevant experience, qualifications, and internal equity.


DISCLAIMER:

The above description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. MATA reserves the right to modify, add, or remove duties as necessary to meet business needs.