Receptionist

Job Description

Job Description

Job Summary

We are seeking a dynamic, organized, and compassionate Receptionist to serve as the welcoming face of our outpatient mental health office. In this role, you will manage front desk operations, handle multi-line phone systems, and provide exceptional customer service to visitors, clients, and staff. Your technical proficiency with office management tools, Microsoft Office Suite, and data entry will ensure smooth daily operations. This position offers an exciting opportunity to contribute to a professional environment where organizational skills and a friendly demeanor are highly valued. The ideal candidate is detail-oriented, tech-savvy, and experienced in customer service.

Schedule

This is a part-time position with the following regular hours:

• Tuesday: 8:30 AM – 5:30 PM, with a 1-hour unpaid lunch
• Thursday: 8:30 AM – 5:30 PM, with a 1-hour unpaid lunch
• Friday: 12:30 PM – 5:30 PM

Responsibilities

• Greet visitors warmly and direct them appropriately while maintaining professional phone etiquette.
• Manage multi-line phone systems efficiently and take messages accurately.
• Handle data entry tasks using spreadsheets and word processing tools while maintaining accurate records.
• Schedule appointments, manage calendars for multiple providers, and notify clients of balances due.
• Perform clerical duties such as filing, proofreading documents, and maintaining organized office files.
• Assist with tasks including statement generation and payment processing.
• Provide customer support by addressing inquiries promptly and professionally while ensuring excellent client communication.
• Support office management activities by overseeing supplies, managing office equipment, and ensuring a tidy front desk area.
• Maintain confidentiality of sensitive information and ensure compliance with company policies.

Experience & Qualifications

• Demonstrated proficiency in Microsoft Office Suite, particularly Word and Excel.
• Excellent organizational skills with the ability to multitask efficiently in a fast-paced setting.
• Strong communication skills, including professional phone communication.
• Familiarity with multi-line phone systems and office management practices.
• Previous experience in customer service or client communication roles requiring professionalism and patience.
• Experience in a medical, mental health, healthcare, or outpatient office setting is preferred but not required.
• Strong attention to detail and the ability to handle confidential information with discretion.