Information Desk Receptionist

Information Desk ReceptionistWork where every moment matters. Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.Job Summary: The Information Desk Receptionist greets hospital visitors, patients and vendors at the Information and Guest Services Desk. Provides assistance and directions to anyone requiring such. Receives, advises and directs all persons requiring information pertinent to the Hospital, patients and personnel. Assists with patient transport. Strictly abides by resort/hospitality and Hospital Customer Service Initiative standards.Responsibilities include: Welcoming visitors, patients, vendors and colleagues, screens their intent and destination; provides direction in an efficient, friendly and professional manner. Maintains strict HIPAA standards in accordance with HHC policies. Trains new volunteers and prioritize their service at the Information and Guest Services desk. Accesses EPIC database, answers and transfers telephone calls from the public, and has knowledge of TTY text telephones and accurately relay information. Create visitor badges with photo ID. Receives and assists with the distribution of patient mail. Forwards mail of discharged patients to home address. Communicate needs and changes in the volunteer schedule with the coordinator. Monitors and reports to Public Safety staff of any guests who are creating a nuisance, pose potential hazard to themselves or others, or need the assistance of trained security personnel. Represents the Hospital in a professional manner, using courtesy and tact at all times when dealing with patients, visitors, vendors, colleagues, etc.Qualifications: Education: High School Diploma or equivalent. Experience: One (1) year of experience in reception, hospitality and/or public relations is required. Three (3) years reception experience in a healthcare setting desirable.Regular Standard Hours Per Week: 20. Schedule: Part-time (2 - 39 hours). Shift Details: 2P-6P.