Customer Service Representative

Job Description

Job Description

Benefits:

• Locally owned and operated
• Free uniforms
• Opportunity for advancement
• Training & development
• Profit sharing

Customer Service Representative
The Glass Guru North Fort Worth

You'll be our frontline in North Fort Worth—handling calls, voicemails, and web leads while partnering with field techs to deliver exceptional customer experiences.

Beyond phones, you'll optimize scheduling, verify orders, and shape daily process improvements where your ideas land instantly. With a clear growth runway, this isn't just a job—it's your launchpad.

The Glass Guru North Fort Worth is a growing local business now in our second year, providing glass products and services to North Fort Worth and the surrounding area.

Schedule: Monday to Friday, 8:30am - 4:30pm
Location: In-office, with occasional hybrid flexibility

Roles & Responsibilities:

Customer Communication

• Answer inbound calls and respond to voicemails, answering-service messages, and inbound emails 
• Greet customers and visitors to the showroom 
• Screen incoming leads and quote products by phone 

Scheduling & Order Support

• Schedule estimate and installation appointments for techs and customers 
• Assist Estimators with follow-up on pending sales and quotes 
• Check order confirmations from fabricators/vendors for accuracy 
• Troubleshoot field issues alongside the GM, vendors, and techs 

Office Operations

• File daily work orders and estimates 
• Order office/shop supplies and keep the space organized 

Qualifications & Educational Requirements:

• HS Diploma or equivalent
• Must be able pass initial background check and drug test

Preferred Skills:

• 1+ yr phone-based customer service or dispatch experience.
• Excellent communications skills
• Automation savvy
• Strong organizational and time-management skills

* Benefits available after your initial probationary period, at the Franchise Owner's discretion.