Service Scheduling Coordinator

PARR is the total source for homebuilding supplies, solutions, and services. We focus on supplying building materials and solutions to professional home builders of all sizes including custom builders, large production builders, and multifamily builders. Our customers and community members know that they can rely on us for Legendary Service and quality products.

Job Title: Service Scheduling Coordinator

Pay: $25.60-$27.96

Location: Fife Design Center

Schedule: Monday- Friday 6:00am-3:00pm

The Service Scheduling Coordinator is responsible for responding to service requests from the Sales team and working with the clients to schedule all services of windows and doors for PARR. They work closely with the Sales People and Sales Coordinators as well as clients, which are often contractors or home owners. They are relied on to help the company accomplish its mission of Legendary Service through Teamwork.
Duties and Responsibilities

• Work with clients to schedule service work
  • Verifying client information
• Fill service technician's daily schedule, coordinating locations and work load
• Manage email inbox with various service requests, replying promptly to both internal and external customers
• Weekly maintenance of the Services tracking spreadsheet
• Develop and maintain a professional and effective relationship with sales, customers, and fellow team members
• Maintain corporate guidelines and criteria for customer service
• Perform other related duties as assigned

Qualifications

• Familiarity with Zuper or similar scheduling software preferred
• High School Diploma or GED
• Ability to speak, write, and read English required
• Must be able to operate personal computer, smartphone, scanner, and any other equipment necessary for the job
• Must be able to type 40+ WPM
• Proficiency in Microsoft Word, Excel, and Outlook

Interpersonal Skills

• Ability to work cordially, professionally, diplomatically and with a high level of customer service in a dynamic environment
• Demonstrate sound judgment in dealing with sensitive business matters with internal and external customers of all types. Must maintain confidentiality and accuracy of all information related to company finances and records, particularly, cost of goods purchased and sold
• Ability and willingness to identify processes, tools and/or procedures that may be improved upon in an effort to improve the workplace and outcomes for our customers
• Ability to communicate with all levels of management and employees at a high skill level and speak effectively in front of groups. Communication can include, but is not limited to: in-person (verbal and non-verbal), written, e-mail, telephone and public speaking to medium size groups
• Strong focus, planning, organizational and time management skills with the ability to manage changing priorities, handle multiple projects, and do what is necessary to meet deadlines, while maintaining a high degree of attention to detail and accuracy
• Ability to function independently, as part of a team, and as a leader within your own cohort with a positive attitude, strong work ethic and commitment to excellence
• Ability to think and respond quickly, positively and professionally to constantly changing circumstances
• Ability to appropriately manage stress and interact with others

Working Conditions

This position works in an office environment at a desk with a computer.

Physical Requirements

• Ability to sit and/or stand for extended periods of time
• Ability to work indoors in a normal office environment for an entire day
• Must be able to grasp, talk, hear and operate a computer and keyboard

We know that without great people, we can't be a great company. Voted as one of the "Top Places to Work" by the Oregonian for the 3rd year in a row, we offer industry-leading benefits:

• Everyone starts earning 2 weeks of vacation per year on day 1, and gains an additional day every year worked up to 4 weeks off
• Employee paid sick days
• 7 holidays
• Standard medical plan with a very low $1,000 deductible
• Dental, Vision, EAP (Employee Assistance Program)
• Massage, Chiropractic and Acupuncture coverage
• FSA (Flexible Spending Account) and Childcare pretax spending programs
• Footwear subsidy through boot vendor after 90 days of employment
• Up to 50% match on the first 6% you contribute to your 401(k) after 1 year of employment and fully vested at the end of your 3rd year
• In addition to the 401(k) match, there a 3% profit share contribution to the 401(k), with Board approval
• Tuition reimbursement (up to $2,500/year)
• Annual profit sharing (every full time employee who worked the full year earned a minimum of $525 for the 2024 year)
• $1,000 referral bonus

PARR Promotes!

We have a transparent pay structure, and love to promote from within. Our current CEO started with the company as a driver and by being open to change and a self-starter he climbed the ranks to the role he has today. There are many members of our management team who started their careers in our entry-level positions. If you're willing to work hard, there's no reason you won't earn regular merit increases and promotions. There is A LOT of opportunity - PARR is growing fast!

We value our employees like family and are constantly working to provide a safe place to work for our employees. Most of our locations are not open past 5 and all our locations are closed on Sundays.

Our company mission is Legendary Service through Teamwork , and we take that seriously. When you join our team, you're joining a family owned company that's been in business for 90 years, with a well-established reputation as a leader within the building material supply industry in the United States.