Customer Success Manager
Motion Recruitment
Customer Engagement Manager (Lighthouse Program)
Hybrid in San Fransico
Initial contract opportunity
This position offers comprehensive benefits and paid holidays.
This role sits within a customer-obsessed program focused on partnering directly with customers to shape product direction, remove friction, and drive meaningful, measurable outcomes. Customers act as strategic partners, providing real-world insights that influence product strategy, improve experiences, and help scale impact across the ecosystem.
About the Role:
We are seeking a strategic, relationship-driven Customer Engagement Manager to lead and grow relationships with key program participants. In this role, you will serve as a trusted advisor externally and a strong internal advocate, ensuring customers are fully realizing value while also shaping product and experience direction through their feedback and insights.
This is a fast-moving, highly matrixed environment that requires comfort with ambiguity, strong ownership, and the ability to operate without a rigid playbook.
What You’ll Do:
- Build and maintain strong relationships with key customers, serving as their primary point of contact
- Drive customer success through tailored engagement strategies aligned to business objectives
- Act as the voice of the customer internally to influence product, experience, and process improvements
- Support cross-functional initiatives and special projects in a dynamic environment
- Partner across teams to remove friction and improve the overall customer experience
What We’re Looking For:
- Background in customer success, strategic account management, or customer engagement
- Strong relationship-building and communication skills
- Experience working in complex, cross-functional environments
- Comfortable navigating ambiguity and shifting priorities
- Ability to drive outcomes independently and strategically
Vacancy posted 4 days ago
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