Customer Success / Key Account Manager

The Customer Success and Key Account Manager is a mid-level position who will serve as the functional relationship owner to successfully engage and expand client relationships and to ensure clients derive maximum value from our services. This role is ideal for a professional with strong consulting and client-facing experience who thrives in a fast-paced environment, is a quick learner, and can confidently manage both strategic and tactical responsibilities. Responsibilities Work closely with clients to identify needs and consult on best practices for solutions and setup. Serve as the primary point of contact for assigned client accounts, building and nurturing long-term relationships. Conduct regular check-ins, status meetings, and strategic business reviews with clients to ensure alignment and satisfaction. Monitor the health of engagements to ensure consistent quality of delivery and alignment with client expectations. Internal Collaboration and Alignment Work closely with delivery, operations, and leadership teams to ensure seamless coordination between internal and client teams. Proactively communicate client expectations, project developments, and potential risks to ensure transparency and collaboration. Coordinate and follow up on administrative needs such as contracts, SOWs, invoicing, and billing queries. Program & Engagement Oversight Track engagement milestones, timelines, and deliverables to ensure successful program outcomes. Support or lead client reporting efforts, performance updates, and post-engagement evaluations. Identify and address any blockers or issues promptly, escalating as needed. Account Growth & Opportunity Management Identify new opportunities within existing accounts by understanding client challenges and emerging needs. Scope new engagements or service extensions, develop proposals, and present solutions to clients. Collaborate with resourcing teams to allocate internal talent once additional scopes are awarded. Required Skills and Experience BS/BA or in Business Management, Marketing or Computer Engineering or related field or have equivalent work experience in lieu of a degree in the Enterprise Cloud Solutions consulting. 4+ years of experience in customer success, account management, client services, or consulting roles. Ability to create and maintain a professional rapport which allows identifying new business. Proven experience in a client-facing role, ideally within a professional services, SaaS, or consulting environment. Demonstrated ability to manage multiple accounts and workstreams simultaneously with excellent follow-through. Optimize growth funnels through data analysis and client research. Strong interpersonal and communication skills; able to engage both executive stakeholders and delivery teams effectively. Strong problem-solving skills and a proactive, can-do attitude. Ability to synthesize information quickly, grasp complex topics, and translate between technical and business stakeholders. Desired Qualifications Solid understanding and EXPERIENCE with Oracle Primavera P6 is a MUST. Data Center or large Commercial Construction experience a plus. Familiarity with other project management tools or delivery models helpful. Previous roles working as a consultant or staff engagement manager required. At least an intermediate level in using Google platform. Travel Domestically within the USA can be from 5 to 50% at peak times, but with a fair notice. Benefits Gaea Global Technologies Inc., provides a complete and comprehensive portfolio of benefits to include Medical, Dental, Vision, Supplemental Life, a company-matched 401(k), short & long-term disability, and many others. Equal Employment Opportunity Statement We are required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at Yes, I Have A Disability, Or Have A History/Record Of Having A Disability No, I Don’t Have A Disability, Or A History/Record Of Having A Disability I Don’t Wish To Answer Disabled Veteran Armed Forces Service Medal Veteran Veteran who served on active duty during a war or in a campaign or expedition for which a campaign badge has been authorized Recently Separated Veteran Veteran, but not one of the four protected classes above I decline to state my veteran status Not a Veteran #J-18808-Ljbffr Valid8 Financial, Inc.