Key Account Manager - InReach

Role Overview Drive Client Success at Sodexo InReach — Join Us as a Key Account Manager! Sodexo InReach is seeking a dynamic and driven Key Account Manager in Santa Clara, California to join our growing team. In this high-impact, field-based role, you will serve as the primary point of contact for a high-profile tech-based client. You will own the client relationships from day one and ensure seamless service delivery across multiple locations. If you thrive in a fast-paced environment, love solving problems proactively, and have a passion for building lasting client partnerships, this is the opportunity for you. Exciting career advancement opportunities in a growing and innovative segment Cross-functional collaboration with operations, purchasing, and fulfillment teams High-visibility role with direct impact on client satisfaction and retention What You'll Do Serve as the primary relationship manager for assigned client locations, prioritizing retention and satisfaction Travel to client sites multiple times per week to provide onsite support and proactive service Identify, troubleshoot, and resolve operational issues quickly and thoroughly from start to finish Collaborate with onsite attendants and internal teams across purchasing, fulfillment, and operations Maintain organized schedules and proactive communication to stay ahead of client needs Utilize Salesforce, Power BI, Cantaloupe Seed, and Microsoft Excel to manage accounts and report on performance What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching Contributions Paid Time Off and Company Holidays Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring Key Account Manager or related experience in client relationship management, account management, or B2B service delivery Experience in vending, beverage, hospitality, or tech procurement industries strongly preferred Proficiency with Salesforce, Power BI, and Microsoft Excel; Cantaloupe Seed experience a plus Highly organized self-starter with the ability to manage a multi-site portfolio and prioritize competing demands Strong communication, follow-up, and problem-solving skills with a proactive, resourceful approach Must be based in and able to travel to client sites multiple times per week; this is not a remote position Qualifications & Requirements Minimum Education Requirement: Bachelor’s degree or equivalent experience. Minimum Functional Experience: 3 years. We are an equal opportunity employer. We embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. #J-18808-Ljbffr Sodexo Group