Senior Service & Installation Technician

United Security Inc. Job Opportunity

We service our clients best when we serve our employees first. United Security Inc. is one of the fastest growing security services companies in the USA. For over 31 years we work with clients from Boston to Miami and as far west as Texas. The last 5 years our revenue has grown by 140%! As a result of our incredible success, our goal is to continue accelerating our growth. We are looking for talent that will promote and adhere to the core values (People, Integrity, Development and Community) of United Security, Inc. The ideal candidate for a role at USI regularly exhibits support, commitment, good judgment, potential for growth, and goodwill.

If you appreciate having a team to support and challenge you to achieve your goals, come build your career at United Security!

Job Skills / Requirements

System Design & Engineering

In partnership with the Technology Solutions Manager; design standards and major design decisions overseen by the SVP of Operations.

Lead technical design for integrated security systems device selection, system architecture, network topology (to the rack), head-end layout, and pathway planning translating client requirements and site surveys into buildable designs, drawings, and bills of material.

Validate design assumptions, labor estimates, and equipment lists during estimating and proposal development, supporting the Technology Solutions Manager and the Sales & Marketing Team.

Conduct site walks and security technology assessments as technical lead, jointly with the Technology Solutions Manager where client-facing.

Ensure subcontracted scopes such as fiber and other specialty infrastructure are identified and fully covered in quotes and subcontractor scopes of work; these scopes are performed by subcontractors, not self-performed.

Programming & Commissioning

Program, configure, and commission access control, VMS/CCTV, intercom, and intrusion platforms, including cross-platform integration, and validate end-to-end functionality.

Own final testing, punch-list resolution, client training, and as-built/closeout documentation, in partnership with the Technology Solutions Manager on service handoff.

Maintain manufacturer certifications on USI's core platforms, including firmware and cybersecurity hardening practices collaborating with cybersecurity partners.

Field Execution & Project Collaboration

In partnership with the Technology Solutions Manager; operational risks and change-order conditions escalated to the SVP of Operations.

Execute assigned scopes of work in the field to design documents, code requirements, and USI quality standards, coordinating daily with the Technology Solutions Manager on sequencing, staffing, material readiness, and schedule.

Provide technical direction and quality oversight to in-house technicians and subcontractor crews, verifying work-in-place against scope and supporting change-order pricing and client walk-throughs.

Service & Support

Serve as senior escalation resource for complex service calls hardware, software, network (to the rack), and integration issues through resolution.

Ensure recurring service teams inherit complete documentation, credentials, and configuration records at closeout, supporting USI's target of 100% client retention.

Team Development & Knowledge Transfer

Mentor and train technicians on installation, programming, and commissioning; document configurations and repeatable procedures to reduce single-point-of-failure risk.

Compliance & Professionalism

Maintain 100% compliance with multi-state licensing, permitting, and code requirements (CT, NY, NJ, MA, RI); keep accurate records of work, time, and materials; care for assigned equipment, tools, and vehicle.

Communicate proactively with internal stakeholders, subcontractors, and clients, adapting technical detail to the audience.

Collaboration & Oversight

Technology Solutions Manager: day-to-day partner across all key items design, estimating, field execution, and closeout. The two roles operate as one delivery team, not separate tracks.

SVP of Operations: direct reporting line; approves designs and standards, resolves operational and resource escalations, and reviews change-order conditions.

Sales & Marketing Team: partners on estimating, proposals, and client-facing assessments; the Senior Technician provides technical validation supporting sales pursuits and cross-selling of converged offerings.

Additional Information / Benefits

Benefits include, but not limited to:

• Competitive pay
• Recognition and Reward Programs
• Training and Career Development Opportunities
• Medical, dental, Holidays, vacation and sick, and 401 (k) retirement plan for full time employees
• Proud Partner of DailyPay: work today, get paid today!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Benefits: Medical Insurance, Life Insurance, Dental Insurance

This is a Full-Time position

Travel is required frequently