Phone Representative
Insight Global
Job Description
Job Description
JOB DESCRIPTION
This is a 3-month contract to possible extensions
The essential duties and responsibilities:
-Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
-Takes and relays messages in an accurate and timely manner.
-Responds to emergency and urgent calls from patients in a timely manner.
-Directs callers immediately to clinical staff as necessary.
-Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
-Provides a pleasant and helpful phone contact for callers.
-Responsible for opening and closing the switchboard.
-Responsible for the in-house paging system.
-Performs clerical duties as assigned to maintain workflow in the department.
REQUIRED SKILLS AND EXPERIENCE
- High school diploma or equivalent required.
- Minimum three years of office experience, preferably in a medical setting.
Vacancy posted 12 days ago
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