Administrative Assistant - Platinum

Administrative Assistant - Platinum

Are you looking for a great career helping to improve the quality and quantity of people's lives? Are you driven to provide excellent customer services and world class patient experience? If the answer is yes, then Cooper Clinic may have the right opportunity for you!

The Administrative Assistant provides support for physician's daily activities, as well as other administrative tasks in the department. Provides and promotes a high level of customer service to internal as well as external clientele. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

• Greets all patients in a prompt, pleasant, and helpful manner while ensuring they receive the highest levels of customer service.
• Provide a high level of service to internal staff
• Complies with Health Insurance Portability and Accountability Act (HIPAA) while performing all duties
• Maintains confidentiality
• Maintains a working knowledge of all services that are offered within the clinic as well as other services around campus
• Answers department phone, returns phone calls and responds to voice messages
• Orders office supplies and coordinates maintenance of equipment for the department
• Manages and maintains client relationship management database
• Prints or retrieves information as requested from records
• Responds to email correspondence and resolves administrative inquiries and questions
• Sends marketing materials to prospective patients.
• Coordinates services within and between departments for efficiency in daily flow
• Keeps up the department calendar schedule and blocks appointments as needed
• Assists in transmitting referrals to physician offices or patients
• Conducts reminder appointment calls to patients
• Organizes and maintains patient communication and preparations for exam day
• Keeps patients informed of any delays throughout the day.
• Escorts patients to exams or procedure areas as needed
• Continuously monitors for cancellations, fills those spots, and emails the appointment packet or required paperwork
• Prepares proactively for the following day of business with pre-planning charts for patients and scheduling all exams ahead of time
• Maintains CCP memberships and membership renewals
• Maintains a positive attitude and adheres to the Cooper purpose and core values.
• Follows all Clinic policies and standard operating procedures
• Completes duties on site with consistent, regular, and reliable attendance
• Accomplishes other duties as assigned

About Cooper Aerobics

Cooper Aerobics has been helping improve the quality and quantity of millions of lives through prevention since 1970. We inspire individuals to make good health a habit to live longer, healthier and more productive lives through our products and services.

• Cooper Clinic's comprehensive physical exam gives patients an in-depth picture of their health and an action plan to improve it.
• Cooper Fitness Center is the fitness center of choice for members that belong to a healthy-living community, not just a gym.
• Cooper Spa helps bring life back in balance through relaxation and renewal services.
• Cooper Hotel & Conference Center provides guests easy access to all that Cooper Aerobics has to offer.
• Cooper Complete is a pure, potent vitamin and supplement line scientifically proven to improve well-being.
• Cooper Wellness Strategies takes the Cooper philosophies for individuals and transforms them to improve the physical and fiscal health of a company and its workforce.

Requirements

• Excellent verbal and written communication skills.
• Exceptional interpersonal and customer service skills.
• Strong organizational, time management and attention to detail skills.
• Possess problem-solving skills, be self-motivated, and strive for professionalism.
• Ability to work in group setting as well as work independently.
• Good computer skills and proficiency with Microsoft Office Suite.

Education and/or Experience

• High school diploma or general education degree (GED); Bachelor's or Associate's Degree or certificate from a university or technical school preferred.
• A minimum of one year relevant experience in a medical office, physician practice, hospital and/or acute care setting is preferred.

What we provide:

• A culture focused on improving the quality and quantity of peoples lives
• Competitive pay
• Complimentary Cooper Fitness Membership for you and your spouse
• 401(k) matching after one year
• Health benefits
• Holidays - including your birthday!
• Discounts on Cooper Complete supplements, The Coop (pro shop and boutique), Cooper Spa, Cooper Hotel and much more!
• Employee wellness program designed to help you meet your fitness goals and improve your quality life- You can also earn cash incentives.

Not a fit? We have many other opportunities available. Please see the careers page on our website to find your next career!