Sr. Community Manager - LIHTC & Conventional- Scattered Sites

COMPENSATION & EMPLOYMENT DETAILS

Base Pay: $33.00 - $35.00 / Hour Job Category: Operations/Site Staff, Corporate Employee Type: Full Time - Non‑Exempt Required Degree: High school Manage Others: Yes We manage communities and living spaces that residents are proud to call home. We serve and respect all while preserving and enhancing the homes and communities we are entrusted to care for with an eye to the future. Our mission is to empower our employees to serve, to build a place that people love to work, to leverage technology, to grow responsibly, and to maximize owner return and satisfaction. Our core values – Trust, Respect, Development, Adaptability, and Sustainability – guide everything we do.

POSITION SUMMARY

The Senior Community Manager is responsible for the daily oversight of property operations across a portfolio of affordable and market‑rate housing communities. This includes administration, annual certification compliance, financial management, full occupancy of the units, and maintenance of properties within the portfolio. This position plays a critical external‑facing role, serving as a primary liaison with city partners and local agencies. The Senior Community Manager prepares and presents reports, provides operational updates, and represents the organization in meetings and public forums. The Senior Community Manager lives off‑site and is available for after‑hours emergencies.

COMPLIANCE

Ensure resident files and Yardi data are maintained in full compliance with regulations and company standards. Review, process and approve all resident notices related to certifications and recertification. Attendance at company‑sponsored events that relate to the development of the team, which may include travel and stays away from home. Maintain property waiting list and process applications in a timely manner. Complete annual recertifications within established timelines.

PROPERTY OPERATIONS

Oversee marketing and advertising of vacancies and maintain high occupancy levels by monitoring market conditions. Ensure that all appropriate resident notices are prepared and served in accordance with lease requirements. Conduct regular inspections of grounds, buildings, and units. Manage office supply inventory and coordinate timely purchase of maintenance supplies. Process work orders in Yardi within established timelines. Maintain high occupancy levels and balance lease renewals with new residents to optimize revenue. Utilize competitive pricing and appropriate marketing sources to demonstrate community value to prospects and residents.

FINANCIAL

Accurately account for and balance petty cash in accordance with company policies and procedures. Prepare deposits for banking and post resident payments into Yardi within established timelines. Prepare month‑end reports required by management. Manage accounts receivable and forward past‑due balances to collection agencies. Keep resident ledgers accurate and resolve errors in collaboration with accounting. Prepare annual operating budgets and monitor financial performance.

HUMAN RESOURCES

Train, mentor, and evaluate staff members under his/her direction. Manage interviewing, scheduling, time‑keeping, performance evaluations, and disciplinary actions. Maintain accurate payroll records, review and approve timecards, commissions, and incentive payments. Collaborate with internal departments to develop team goals and performance metrics.

CUSTOMER SERVICE

Handle resident concerns with professionalism, maturity, and timeliness. Create a welcoming, community‑focused environment that fosters positive resident engagement.

RESIDENT PROGRAMS

Design, implement, and manage resident programs and oversee their ongoing success.

COMMUNITY RELATIONS

Build and sustain strong relationships with city staff, regulatory agencies, and local partners. Represent Quality Management Group in city‑led meetings, community events, and stakeholder discussions. Respond promptly and professionally to inquiries from city officials and community stakeholders.

REPORTING & PRESENTATION

Prepare formal operational, financial, compliance, and community‑impact reports for city partners and oversight agencies. Deliver presentations to city councils, housing authorities, and partner organizations, communicating property performance and program outcomes clearly and confidently. Create visual materials (slide decks, summaries, performance dashboards) for public and semi‑public meetings. Ensure accuracy, clarity, and transparency in all externally distributed materials. Translate technical or compliance information into audience‑appropriate, easy‑to‑understand language.

GENERAL

Attendance at company‑sponsored events that may include travel and overnight stays. Availability for working nights, weekends, and occasional holidays as required. Other duties as assigned, including additional leasing or assistant‑manager responsibilities based on community staffing needs.

ESSENTIAL SKILLS

Strong public‑speaking and presentation skills; effective communication with city officials, partners, and diverse groups. Excellent verbal and written communication skills. Skilled in preparing formal reports and summarizing operational or compliance data for external audiences. Strong leadership skills; ability to mentor, motivate, and hold team accountable. Ability to work with individuals and families from diverse backgrounds. Highly organized with strong time‑management skills, and able to prioritize and delegate effectively. Ability to perform well in high‑stress situations and exercise sound judgement. Proficiency in Outlook, Word, Excel, Internet applications, and Yardi Property Management Software. Demonstrates initiative, professionalism, integrity, and discretion in all responsibilities.

EXPERIENCE

High school diploma or equivalent required; bachelor’s degree in business or related field preferred. Minimum 3‑5 years of affordable/conventional property management experience, managing 150+ units. Minimum 3 years of supervisory experience. Minimum 3 years of customer service experience. Experience preparing written reports and delivering presentations to government agencies strongly preferred. Prior public speaking, community engagement, or stakeholder‑facing communication required. Experience with property operating budgets, variance analysis, and financial reporting. Proficiency with Yardi property management software is required.

PHYSICAL REQUIREMENTS

5‑7 hours of sitting, reading, and typing daily. 1‑3 hours of walking daily. Use of hands/fingers for computer operation. Occasional bending, reaching, kneeling, and/or crouching. Regular lifting of up to 30 pounds. Occasional climbing of stairs. Specific vision requirements include close, distance, and color vision. Specific audio/verbal abilities include communication with residents, employees, vendors, and owners both in person and via telephone.

WORK ENVIRONMENT

The work environment is outdoors and involves exposure to varying weather conditions. The noise level is moderate. #J-18808-Ljbffr Kids for the Future