Patient Services Associate - Urology

Coordinate and provide patient support services Answer phones, direct calls, greet patients and visitors Register and check in patients Update patient demographics and insurance coverage in the computer system Maintain patient medical records via EMR or paper charts Take and relay messages or scripted care directions Respond to patient and staff inquiries and communicate with referring physician offices Perform check-out processes, including co-pay collections, scheduling return visits, providing after-visit summaries, and ensuring follow-up tests are ordered or scheduled Monitor patient wait times and notify appropriate staff of excessive waits Open and route incoming mail; distribute correspondence, reports, and office supplies Track and record patient information or program data Request and handle referrals and medical records from referring offices Schedule appointments when directed Maintain cash drawer, reconcile daily cash, and prepare bank deposits where assigned Contact insurance companies and obtain registration or procedural pre-certifications where assigned Perform other duties or special projects as assigned Requirements High School diploma or equivalent One year of customer service experience Skill in problem solving and ability to manage multiple priorities Ability to convey information both in writing and verbally High level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service Ability to perform functions using job-related software and systems Ability to travel to other clinical facilities as required to accommodate staffing levels Core Competencies Demonstrates strong patient support capabilities, including effective communication, problem-solving, and proficiency in managing patient information and scheduling. Exhibits exceptional customer service skills while handling sensitive situations and maintaining confidentiality. Highest-signal resume keywords Patient Support Services Customer Service Experience EMR Management Problem Solving Interpersonal Skills ATS Optimization Keywords Hard Skills Patient Registration Medical Record Maintenance Appointment Scheduling Co-Pay Collection Data Tracking Soft Skills Communication Skills Time Management Confidentiality Handling Certifications & Qualifications High School Diploma or Equivalent Industry Keywords Patient Demographics Insurance Coverage Referral Management Clinical Facilities Tools & Technologies Job-Related Software Computer Systems #J-18808-Ljbffr Ohio State University Physicians