Customer Service Manager

WHY WENDY'SFamilies come in all shapes and sizes. And that includes Wendy’s family - the people you work with as Wendy’s Shift Leader. The stuff you want - like fun people, quality food, and a paycheck - is done.We believe our people are our greatest asset and that through them, we create purpose and opportunity. We believe in driving sales and generating employee growth. We offer our Shift Managers the opportunity to grow and develop to their personal level.POSITION OVERVIEWAs a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to “Delight Every Customer.”You will inspire the entire restaurant team to drive a customer-centered service culture to build customer loyaltyYou will lead the planning process for daily operations, to guarantee every shift is set up to deliver the best customer serviceYou will be the expert on executing great huddles in our restaurants, which is the Wendy’s way of regularly communicating with our restaurant teams on what is most important to our customers and how we can exceed their expectationsYou will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurantWHAT YOU CAN EXPECTShift Leaders are an integral part of the restaurant management team. Shift Leaders provide direction, training and the expertise required to ensure the customer's expectations are exceeded and each shift they oversee achieves its businessgoals.Weekly Pay!Competitive payMedical, dental, vision, RXFlexible Schedules we want you to have adventures outside of workDiscounted MealsAdvancement opportunities within our Management Career PathWe provide a best-in-class restaurant leadership training program to build the foundation for you to become a high-performing leader for Wendy’sWHAT WE EXPECT FROM YOUIf a Wendy’s restaurant were a person, it would be you: fun, fast and friendly, whatever situation comes up with a customer - good or bad - you handle it like a boss. You get how things work here, and make sure new team members know it, too. You make sure food safety standards and procedures are on point.Min 1 year restaurant experience preferred6 months or more of restaurant, retail, customer service focused, or equivalent experienceMust be at least 18 years of ageHS diploma or equivalent & possess all documents required by state and federal lawAbility to multi-task while maintaining composure and giving sound advice and directionMust be able to take direction, give direction, work well in a team environment, and have a strong customer orientation focusMust exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issuesAbility to work, concentrate and perform duties accurately in a fast-paced environmentMust be able to stand for prolonged periods of timeUse restaurant equipment such as a headset, register or grillFrequent lifting/carrying up to 25-50lbs, reaching, pushing, pulling, bending, kneeling, and stoopingMust be available to report for work promptly and regularlyMust have or be willing to obtain ServSafe certification by end of trainingWendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job. #J-18808-Ljbffr