Sales executive (Bilingual Japanese)

Sales Executive (Bilingual Japanese)

Act as a liaison between our sales team and our clients, ensuring customer satisfaction. As a Sales account executive, you should showcase excellent communication and negotiation skills. You should also act proactively to address clients' needs and facilitate the sale process from beginning to the end. Ultimately, you should contribute to an increase in sales and maintain our company-client relationships at a high standard.

Essential Duties:

• Conduct market research to identify selling possibilities and evaluate customer needs
• Actively seek out new sales opportunities through cold calling, networking, and social media
• Set up meetings with potential clients and listen to their wishes and concerns
• Prepare and deliver appropriate presentations on products and services
• Coordinate with the customers to provide excellent customer service (especially during peak times) by greeting and directing customer's request
• Provide accurate information (e.g., product features, pricing, and after-sales services)
• Conduct price and feature comparisons to facilitate purchasing
• Servicing and managing existing customer's A/R, merchandise returns
• Inform customers about discounts and special offers, up to date with new products/services
• Complete knowledge of the product and service and increase sales by studying the market trend
• Managing A/R and increase Gross Profit
• Create frequent reviews and reports with sales and financial data
• Ensure the availability of stock for sales and demonstrations
• Maintain strong business relationships and deliver high-level, data-driven insights to support and enhance the customer experience for existing clients, including regular updates and maintenance of internal data systems.
• Collect and analyze customer order data and payment trends through backend systems; provide data-backed recommendations on new products and promotions.
• Utilize backend data platforms to identify and evaluate potential market opportunities in the New England area, supporting business development through strategic data analysis.
• Participate on behalf of the company in exhibitions or conferences
• Negotiate/close deals and handle complaints or objections
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share with internal teams
• Obtains orders, and establishes new accounts by calling on existing or potential sales outlets and other trade factors and assisting with account opening documents
• Submits orders by referring to price lists and products
• Keeping good relationship between customers for long term business
• Troubleshoot issues with customers
• Adjusts content of sales presentations by studying the type of sales outlet or trade factor
• Meet weekly, monthly, and quarterly sales quotas
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses
• Keeping track of own expenses (mileage, parking fee, toll fee, etc.)
• Perform other related tasks as needed

Working Hours / Working style: 8:00am~5:00pm

Working Location: Chelsea, MA

Salary / Benefit: $45K $55K + quarterly incentives

Holidays: Weekends, Holidays

Qualifications:

• Proven experience as a Sales Executive or relevant role
• Proficiency in English/ Korean, Japanese, or Mandarin
• Excellent knowledge of MS Office
• Remarkable sales experience in food and beverage industry and passionate for healthy organic, fair trade and sustainable foods
• Ability to regularly call on existing and potential customers and manage pricing and monitor credit term compliance
• Can speak, read, and write English/Korean, Japanese, or Mandarin
• Hands-on experience with CRM software is a plus
• Thorough understanding of marketing and negotiating techniques
• Fast learner and passion for sales
• Self-motivated with a results-driven approach
• Aptitude in delivering attractive presentations
• High school degree
• Experience in dealings involving market/culture