Order Entry Specialist

Job Description

Job Description

PRIMARY FUNCTION:

The Order Entry Specialist role is responsible for accurately entering and scheduling customer orders, managing order-related inquiries and ensuring timely processing to maintain customer satisfaction.  This position plays a critical role in maintaining operational efficiency and customer satisfaction by ensuring orders are processed accurately and timely.

EDUCATION AND EXPERIENCE :

• High School Diploma or GED
• Strong experience using MRP/ERP Systems

ESSENTIAL FUNCTIONS:

• Entering customer orders into the company’s Order Management System and verifying details.
• Reviewing orders for accuracy and resolving any discrepancies before processing/release
• Communicating with customers regarding order confirmations, status updates and any issues
• Works consistently with our Production, Inventory, Accounting and Sales Teams to schedule work orders for Landmaster, Whisper Carts and Specialty Carts production teams
• Create multi-layer Production and QC documents for each work order
• Create, manage and assign serial and PIN numbers for UTV’s and Golf Carts
• Assist with GPS Tracker assignments to necessary work orders
• Interfaces through Salesforce and e-mail with our field Sales Teams for status updates and special requests for both retail and wholesale teams

SKILLS PREFERRED :

• Attention to detail and strong organizational skills to prevent errors in order processing
• Customer service skills to address inquiries and resolve issues effectively
• Proficiency with order management systems, databases and office software such as Microsoft Excel and Word
• The ability to manage multiple orders simultaneously in a fast-paced environment
• Strong communication skills as the position may require collaboration with multiple departments