Senior Client Success Strategist (Enterprise Accounts)

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It’s a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn’t attract new consumers, convert them, or earn their long‑term loyalty Bazaarvoice is gearing up for new triumphs and are on the lookout for a passionate Senior Contextual Commerce Strategist to join our stellar team! Elevate your career by supporting our Enterprise clients, where your role as a C&C Strategist will be at the forefront of creating and nurturing impactful, long‑lasting professional relationships with key stakeholders As a Senior Client Success Manager on our Contextual Commerce team, you will be at the heart of our mission to support Enterprise clients reap the maximum benefit from our AI-powered solution Your focus will be on creating and growing trusting, lasting professional relationships with key stakeholders. Be part of a team that thrives on excellence and is dedicated to delivering unparalleled success for our clients Strengthen and grow the relationship and opportunity with each account in your portfolio (typically 5-10) Ensure renewal and growth of each account in your portfolio Serve as the dedicated point of contact for your accounts and respond to all requests quickly and professionally Pitch our product roadmaps to identify opportunities where we can help your accounts achieve their business objectives Stay up to date on each of your accounts’ businesses and objectives so you’re able to identify opportunities for Bazaarvoice to help now and in the future Provide monthly and quarterly business reviews for each of your accounts, as well as brainstorming and strategy sessions Craft compelling narratives out of performance data to convey our value Attend and host relationship building and networking events Leverage the strong, trusting relationships you’ve built and the fantastic results your clients see using Bazaarvoice to generate referrals for new business Benefits Mental wellness matters: All team members get access to the Modern Health platform, which provides resources for personal/professional coaching, therapy, and meditation. Improve your community and b:generous: We believe in investing our time and money to support our communities globally. Embrace wellness and reward others: Through our YouEarnedIt platform, achievements, wellness, volunteering, and coaching is celebrated and rewarded, and everyone has a voice. Paid sabbaticals: We reward employees for hard work. After five years with Bazaarvoice, you can apply for an eight-week paid sabbatical. Recognition-based culture: We provide opportunities for annual merit rewards, company bonus schemes, and growth within your role. Flexible work from home policies: The working world has changed. So have we. Qualifications Track record creating and growing trusting, lasting professional relationships with key stakeholders at large enterprise clients Charismatic and exceptional communicator 3+ years experience managing large recurring enterprise deals You are naturally consultative and love to teach complex concepts in a simple way You love brainstorming, creative thinking and are an excellent problem solver Project management comes easy to you and you have the ability to prioritize and maintain focus Deeply analytical and excited to dig into the data Not afraid of a complex technical product You are energetic, positive, and have a solutions-first approach You are unafraid of taking on new responsibilities You have a take control and get things done mindset, and activity that reflects such You are self-directed, hard-working, and passionate about what you do #J-18808-Ljbffr Bazaarvoice