Life Science Service Specialist (MALDI, PPSQ, and LABNIRS)

Life Science Service Specialist

Shimadzu Scientific Instruments is seeking a Life Science Service Specialist to join our team! In this role, you will provide field-based service support for advanced Biotech and Life Science instrumentation. This position requires extensive travel to customer sites, regional offices, and other service locations, including frequent overnight travel and travel by air or vehicle to support customer needs across the territory.

The Life Science Service Specialist installs, repairs, maintains, troubleshoots, and supports assigned products, including systems such as AXIMA MALDI, MALDI 8020, PPSQ, PERFINITY LC, LABNIRS, LIGHTNIRS, IM-LAYER, CLAM, and related platforms. This role is a strong fit for a hands-on instrumentation service professional who is comfortable with a heavy travel schedule, enjoys working directly with customers in the field, and can independently manage service priorities across a large geographic region.

Job functions include, but are not limited to:

• Provide hands-on repair, maintenance, installation, and troubleshooting support for assigned Biotech and Life Science products sold by Shimadzu Scientific Instruments or its representatives.
• Travel extensively to support customer service needs, including frequent overnight travel.
• Support customers at multiple work sites during the course of a business day or work week, depending on territory needs and service demand.
• Perform instrument installations and repairs efficiently, professionally, and in accordance with company service standards.
• Provide technical training to customers, service personnel, technical support teams, and less experienced field personnel.
• Deliver telephone-based technical support to customers and field personnel, including guidance on repairs, maintenance, installations, documentation, and repair parts needs.
• Support Shimadzu customers in a professional, responsive manner while helping maintain a high-quality service experience across the territory.
• Accurately document and report repairs, service activities, product failures, parts usage, and related service information in a timely manner.
• Provide design change or product improvement recommendations when applicable based on field service experience and product performance.
• Help develop preventive maintenance procedures for assigned products as required.

Education and qualifications:

• An associate's degree in Electrical Engineering or Technology is required.
• A bachelor's degree in a Life Science discipline is highly preferred.
• At least three years of field or in-house instrumentation repair experience, or equivalent experience with similar products, is required.
• Strong hands-on troubleshooting, repair, installation, and maintenance experience with scientific instrumentation is required.
• Working knowledge of electronics, biotechnology products, computer systems, customer relations, report preparation, and organizational practices is required.
• Experience with Shimadzu products, life science instrumentation, MALDI systems, or related analytical instrumentation is a plus.
• Strong customer service, communication, training, documentation, and problem-solving skills are required.
• Ability and willingness to travel extensively across a multi-state territory is required.

At Shimadzu Scientific Instruments, we believe in providing structured career paths that recognize and reward talent. If your expertise surpasses the level specified in the listed position, we offer the flexibility to upgrade positions to better suit your qualifications accompanied by a salary adjustment.

Shimadzu Scientific Instruments