Bilingual Customer Account Coordinator (Mandarin/English)

Job Description

Job Description

 

About Us

Founded in 1988, Marketech International Corp. (MIC) is a global technology and engineering company supporting semiconductor, high-tech manufacturing, cleanroom, and mission-critical facility projects. MIC provides turnkey facility integration solutions, including cleanroom and MEP construction, DI water, gas and chemical supply systems, wastewater treatment, facility monitoring and control systems, installation, and maintenance services.

Through Marketech International Corporation USA, we support major semiconductor and industrial projects across the United States.

Job Overview

Marketech International Corporation USA is seeking an organized and customer-focused Bilingual Customer Account Coordinator who is professionally fluent in Mandarin Chinese and English.

This position will serve as a day-to-day point of contact for assigned customer accounts while coordinating customer requests, vendor communication, quotations, material procurement, order tracking, deliveries, and project-support activities. The Customer Account Coordinator will work closely with customers, vendors, Procurement, Project Management, Operations, Warehouse, Finance, and international teams to ensure account and order information is accurate, communicated clearly, and aligned with project requirements.

The ideal candidate has experience in customer service, account support, sales coordination, procurement, supply chain, or project coordination. Success in this role requires strong bilingual communication skills, attention to detail, organization, and consistent follow-through in a fast-paced semiconductor and high-tech construction environment.

Key ResponsibilitiesCustomer Account Coordination

• Serve as a day-to-day point of contact for assigned customer accounts.
• Develop and maintain positive, professional relationships with customers and project stakeholders.
• Understand customer requirements, material requests, project schedules, and service expectations.
• Respond to customer inquiries and provide timely updates regarding quotations, orders, materials, deliveries, and project-related needs.
• Proactively follow up on open requests, pending quotations, order changes, delivery updates, and unresolved concerns.
• Coordinate customer requests with the appropriate internal departments.
• Support customer satisfaction, account retention, and long-term business relationships.
• Identify potential account needs and communicate business opportunities to management.
• Maintain accurate customer information, communication records, account activity, and supporting documentation.

Bilingual Communication and Coordination

• Communicate professionally in Mandarin Chinese and English with customers, vendors, international teams, and internal stakeholders.
• Facilitate communication between Mandarin- and English-speaking business partners.
• Clearly communicate customer requirements, vendor information, order details, and project updates in both languages.
• Support bilingual meetings, correspondence, documentation, and follow-up activities.
• Assist with explaining business, purchasing, project, and technical information across bilingual teams.
• Confirm that important customer and vendor information is accurately understood and documented.
• Maintain professionalism and confidentiality when handling customer, vendor, and company information.

Vendor Communication and Procurement Support

• Communicate with vendors to obtain quotations, pricing, product information, availability, lead times, and delivery schedules.
• Coordinate with vendors and Procurement to support material purchasing, order fulfillment, and project requirements.
• Compare vendor pricing, availability, and delivery information to support customer quotations and internal decision-making.
• Follow up with vendors regarding pending quotations, order confirmations, shipment status, and delivery changes.
• Maintain organized records of vendor quotations, pricing information, order details, and correspondence.
• Escalate vendor delays, pricing discrepancies, unavailable materials, or delivery concerns to the appropriate internal teams.
• Assist with resolving vendor and material-related issues that could affect customer commitments or project schedules.

Quotation and Order Coordination

• Prepare accurate customer quotations, order documentation, reports, and related account records.
• Coordinate customer orders from the initial request through procurement, shipment, delivery, and issue resolution.
• Review order details for accuracy, including quantities, pricing, material specifications, and delivery requirements.
• Track open quotations, purchase orders, material status, shipments, and delivery commitments.
• Provide customers and internal stakeholders with clear and timely order-status updates.
• Follow up with customers regarding pending quotations, approvals, purchasing decisions, and requested changes.
• Coordinate revisions involving pricing, quantities, materials, delivery locations, and project schedules.
• Assist with resolving incorrect shipments, material shortages, pricing questions, damaged materials, and delivery delays.
• Ensure order documentation is complete, organized, and properly maintained within company systems.

Project and Cross-Functional Support

• Work closely with Procurement, Project Management, Operations, Warehouse, Finance, and other internal departments.
• Coordinate customer and material requirements with project schedules and operational needs.
• Ensure internal teams receive accurate and current customer, order, material, and delivery information.
• Support project meetings, customer discussions, and internal coordination activities.
• Assist with monitoring project deadlines, material requirements, and customer commitments.
• Identify risks that could affect customer expectations, order fulfillment, material availability, or project schedules.
• Escalate unresolved customer, vendor, material, or order concerns to the appropriate team.
• Support invoice, payment, purchase order, and documentation questions by coordinating with Finance and other internal departments.

Documentation and Reporting

• Maintain accurate customer, account, quotation, vendor, order, and project information within company systems.
• Prepare reports related to customer activity, quotation status, open orders, procurement follow-up, and delivery progress.
• Track pending actions, customer concerns, upcoming material needs, and unresolved issues.
• Maintain organized records of customer requests, vendor responses, pricing, purchase orders, shipments, and project communication.
• Provide management with regular updates regarding account activity, order status, customer requirements, and potential risks.
• Assist with account reviews, customer meetings, and internal status presentations.
• Perform other customer-account, administrative, and project-support duties as assigned.

Required Qualifications

• Professional fluency in Mandarin Chinese and English, both written and verbal, is required.
• Bachelor's degree in Business, Marketing, Supply Chain, Engineering, Construction Management, or a related field preferred.
• Two or more years of experience in customer account coordination, customer service, sales support, procurement, supply chain, project coordination, or a related field.
• Strong customer service, communication, and relationship-building skills.
• Ability to communicate business, project, purchasing, and technical information clearly in Mandarin and English.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Strong attention to detail and ability to maintain accurate records.
• Ability to prepare quotations, reports, order documentation, and professional customer correspondence.
• Ability to coordinate effectively with customers, vendors, international teams, and internal departments.
• Proficiency in Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Ability to work in a fast-paced environment with changing customer needs and project deadlines.
• Successful completion of a background check and drug screen.

Preferred Qualifications

• Experience in the semiconductor, engineering, construction, manufacturing, cleanroom, or high-tech facility industry.
• Experience supporting business-to-business customer accounts.
• Experience communicating with customers, vendors, or international teams in Mandarin and English.
• Experience supporting material procurement, order coordination, logistics, or project execution.
• Experience preparing customer quotations, comparing vendor pricing, or tracking purchase orders.
• Experience using ERP, CRM, procurement, or order-management systems.
• Familiarity with industrial materials, engineering services, facility systems, or construction projects.
• Experience working with Procurement, Project Management, Operations, Warehouse, and Finance teams.

Skills and Competencies

• Bilingual Mandarin and English communication
• Customer account coordination
• Customer service and relationship building
• Vendor communication and follow-up
• Quotation preparation
• Procurement and purchasing support
• Order and delivery tracking
• Material coordination
• Project support
• Cross-functional collaboration
• ERP and CRM system awareness
• Documentation and reporting
• Customer issue resolution
• Risk identification and escalation
• Organization and prioritization
• Attention to detail and accuracy
• Professional communication
• Accountability, reliability, and follow-through

Work Environment

This position is primarily performed in an office and project-support environment within the semiconductor, engineering, construction, and manufacturing industry. The Bilingual Customer Account Coordinator will communicate regularly with customers, vendors, international teams, procurement personnel, warehouse personnel, project managers, operations teams, finance personnel, and other internal stakeholders.

The position requires the ability to coordinate multiple customer accounts, orders, vendor requests, and project-support activities in a fast-paced environment. Work will involve frequent computer use, phone and email communication, bilingual correspondence, quotation preparation, document review, order tracking, and coordination with internal and external business partners.

Occasional travel to customer locations, vendor facilities, or project sites may be required based on business needs.

Benefits

• 100% employer-paid Medical, Dental, Vision, Life, and Short-Term Disability insurance for the employee
• Paid Time Off
• Paid Sick Leave
• Paid Holidays
• 401(k) Plan

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by applicable law, regulation, or ordinance.