Care Coordinator

Coordinate internal and external services for patients in collaboration with the care team Use evidence-based screening tools to identify and document social determinants of health and health-related social needs Provide resources and referrals to internal and external partners addressing identified barriers Maintain the database of community resources available to STRIDE’s patient population Document and communicate with patients and the care team from initial interaction through closure or completion of goals Conduct respectful, collaborative, and confidential patient interactions using motivational interviewing principles when appropriate Provide basic health education using evidence-based resources and refer patients for further education and support Manage internal and external referrals, including processing, follow-up, database maintenance, report retrieval, and indexing Contribute to population health efforts through targeted patient outreach and scheduling Follow departmental workflows and support quality improvement activities Complete other duties as assigned Requirements High school diploma or GED Active BLS certification At least 1 year of direct or indirect support of patient care or related experience At least 1 year of experience in a community health or Federally Qualified Health Center setting is preferred Additional language proficiency highly desired Ability to interact positively and build rapport with patients, coworkers and/or external contacts Ability to respond to the needs and concerns of STRIDE’s diverse patient population effectively and sensitively Ability to handle sensitive information ethically and responsibly Ability to protect the confidentiality of patient, employee, and business information Ability to discern information from others in a variety of formats and communicate information clearly Ability to work independently while ensuring accuracy and efficiency Ability to demonstrate empathy with cultural and diversity dynamics Advanced customer service skills, including ability to diffuse upset patients COVID-19 vaccination Annual influenza vaccination, or approved exemption Tuberculosis screening and testing Ability to pass background checks, including criminal history, education, license and certification Core Competencies Demonstrates expertise in coordinating patient care services, utilizing evidence-based tools to assess social determinants of health, and providing effective resources and referrals. Proficient in maintaining confidentiality and managing sensitive information while fostering positive interactions with a diverse patient population. Highest-signal resume keywords BLS Certification Patient Care Support Experience Community Health Experience Motivational Interviewing Principles Advanced Customer Service Skills Hard Skills Evidence-Based Screening Tools Database Maintenance Patient Outreach Referral Management Health Education Soft Skills Empathy Rapport Building Effective Communication Sensitivity to Diversity Independence and Accuracy Certifications & Qualifications Active BLS Certification COVID-19 Vaccination Annual Influenza Vaccination Tuberculosis Screening and Testing Industry Keywords Community Health Federally Qualified Health Center Social Determinants of Health Quality Improvement Activities Patient Confidentiality #J-18808-Ljbffr