Customer Service Representative

## Customer Service RepresentativePostulerlocations: Houston, TXtime type: Temps pleinposted on: Offre publiée aujourd'huijob requisition id: JR10016612Line of Business: Service & SupportPay Range: $46,880.00 – $57,820.00**About Us**Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.**What You'll Be Doing**This position is responsible for all aspects of customer service; receiving and processing orders, direct communication with truck drivers and customers, follow up and problem solve orders when necessary, and provide efficient and professional service to drivers and customers.* Provide exceptional customer and driver support by processing orders, answering inquiries, and resolving issues promptly.* Manage high‐volume calls and communications with truck drivers and plant personnel across 12 scale locations.* Issue accurate tickets, maintain organized transaction records, and process overweight permits daily.* Enter customer and job data into JWS and coordinate deliveries with freight carriers for efficiency.* Communicate order confirmations, status updates, and ensure timely, accurate order processing.* Provide after‐hours or early‐morning shift coverage as needed, including during inclement weather.* Shift Hours: Monday - Friday 9:00 AM - 5:00 PM and rotational Saturdays 6:00AM - 12:00PM. Ability to work 4:00AM - 12:00PM shift as needed for vacation coverage.**What Are We Looking For*** Strong communication and interpersonal skills with a customer-first mindset.* Ability to manage multiple tasks in a fast-paced environment.* Proficiency in using business systems and tools to support customer service functions.* Demonstrated problem-solving capabilities and attention to detail.* Commitment to teamwork, reliability, and continuous improvement.**Experience and Skills*** Bilingual in Spanish required; customer service and sales experience preferred.* Strong communication skills and professional telephone etiquette.* Proficiency in Windows-based programs, JWS, and SAP systems.* Knowledge of aggregates or construction materials helpful.* High school diploma or equivalent; college degree or additional training preferred.**Work Environment**This role is based in an office setting within an aggregates operation. It may require occasional visits to plant or site locations. The environment is collaborative, fast-paced, and focused on delivering exceptional service to our customers.**Physical Demands of the Job*** Ability to sit or stand for extended periods while working at a computer or desk.* Occasional walking on uneven surfaces during site visits.* May require lifting or carrying office supplies or small packages (up to 25 lbs).* Use of standard office equipment such as computers, phones, and printers.* Visual and auditory ability to respond to customer inquiries and communicate effectively.**What We Offer*** Hourly $24/hr DOE* 401(k) retirement savings plan with an automatic company contribution as well as matching contributions* Highly competitive benefits programs, including:* Medical, Dental, and Vision along with Prescription Drug Benefits* Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)* AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance* Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid HolidaysEqual Opportunity Employer - Minority / Female / Veteran / Disabled #J-18808-Ljbffr