Front Desk Staff

Company Description Horizons OBGYN & Aesthetics is a healthcare practice that provides obstetrics, gynecology, and aesthetic services to patients in Winter Garden, FL and surrounding communities. The practice is dedicated to delivering compassionate, patient-centered care in a welcoming and professional environment. Team members work collaboratively to support both clinical and administrative needs, ensuring a smooth and positive experience for every patient. Horizons OBGYN & Aesthetics values reliability, respect, and strong communication in all interactions with patients and colleagues. Role Description The Front Desk Staff role is a full-time, on-site position located in Winter Garden, FL. This role is responsible for greeting patients, managing check-in and check-out processes, and ensuring a professional and welcoming reception area. Day-to-day tasks include answering and directing phone calls, scheduling and confirming appointments, updating patient information, and verifying insurance details as needed. The Front Desk Staff will collect payments, provide basic information about services, and coordinate with clinical staff to maintain accurate schedules and efficient patient flow. This role also involves handling patient inquiries, managing incoming and outgoing correspondence, and using practice management software to support daily operations. Qualifications Speak and understand English, Spanish, and Portuguese Strong receptionist and front desk skills, including experience with Receptionist Duties and managing patient check-in and check-out. Excellent Customer Service abilities, with a focus on empathy, professionalism, and maintaining patient confidentiality. Effective Communication skills, both verbal and written, to interact clearly with patients, families, and team members. Professional Phone Etiquette, including handling multiple phone lines, directing calls, and taking accurate messages. Solid Computer Literacy, including use of scheduling systems, electronic records, and standard office software. High attention to detail, strong organizational skills, and ability to prioritize in a busy medical office setting. Previous experience in a healthcare or medical office environment preferred; bilingual skills are a plus. High school diploma or equivalent required; additional training in medical office administration is beneficial. *It is required to be able to speak and understand English, Spanish, and Portuguese. #J-18808-Ljbffr