Senior Client Delivery Specialist

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Senior Client Delivery Specialist

JLL Technologies | North America | Full-Time

About the Role

JLL Technologies is looking for a Senior Client Delivery Specialist to own the end-to-end delivery, performance, and long-term success of technology solutions for strategic enterprise accounts across North America. This is a high-impact, client-facing leadership role at the intersection of delivery, product, and technology - one that goes well beyond implementation.

You will be the primary owner of client outcomes for a portfolio of named accounts, acting as a trusted advisor to executive stakeholders while leading cross-functional delivery teams internally. You will shape how we deliver at scale, influence product direction, and build the processes and standards that define client success at JLL Technologies.

If you are energized by complex problem-solving, thrive in ambiguous environments, and care deeply about delivering measurable value - not just completing tasks - this role is for you.

This role supports U.S.-based enterprise clients and works closely with delivery and transition teams operating primarily in U.S. time zones, including Pacific Time.
Key Responsibilities
Solutioning & Product Influence

• Translate complex enterprise business needs into scalable, platform-aligned solutions

• Partner with Product and Engineering teams to influence roadmap priorities, surface gaps, and ensure solutions align with platform strategy

• Support pre-sales activities including solution design, scoping, and executive-level client presentations
End-to-End Delivery Leadership

• Lead the full delivery lifecycle across multiple concurrent client engagements - from solution alignment and implementation through deployment, adoption, and transition to steady-state operations

• Ensure delivery is predictable, scalable, and consistently high quality

• Drive cross-functional accountability across matrixed teams, keeping commitments on track and stakeholders informed

• Serve as the escalation point for complex delivery and product issues, driving swift and effective resolution
Program & Stakeholder Management

• Own delivery governance across multiple programs: project plans, milestone tracking, risk and issue management, and executive status reporting

• Coordinate across Product, Engineering, Transition, Data, and Account Leadership teams to maintain delivery alignment

• Communicate clearly and proactively with stakeholders at all levels, simplifying complexity into actionable insights
Data, Implementation & Operational Excellence

• Oversee data onboarding, validation, and system configuration strategy across client implementations

• Ensure data quality, integrity, and consistency throughout implementation and steady-state operations

• Establish and enforce delivery standards, best practices, and repeatable frameworks that scale across clients and regions

• Drive efficiency through automation, standardization, and continuous tooling improvements

• Ensure delivery activities comply with client-specific security, access, and regulatory requirements
Client Ownership & Strategic Leadership

• Serve as the primary owner of delivery outcomes and client success for assigned North America accounts

• Build and maintain executive-level relationships, acting as a trusted advisor who proactively identifies risks, opportunities, and areas for value expansion

• Align delivery programs to each client's business objectives and key performance indicators

• Represent the voice of the client internally, ensuring their priorities are heard across product, engineering, and operations teams
Client Success & Continuous Improvement

• Monitor client adoption, usage, and performance metrics; identify and lead initiatives to improve client experience and product utilization

• Champion continuous improvement across delivery methodologies, frameworks, and processes

• Partner with Account Leadership to identify expansion opportunities and support long-term value realization
Qualifications
Required

• 7-10+ years of experience in client delivery, implementation, or SaaS/product-based solutions for enterprise clients

• Demonstrated track record of owning and leading complex, multi-stream client engagements from kick-off through steady-state

• Experience navigating cross-functional, matrixed organizations and driving accountability through influence

• Proven ability to influence stakeholders at all levels, including C-suite and executive sponsors

• Strong skills in translating business requirements into technical and product solutions

• Exceptional written and verbal communication, with the ability to simplify complexity for diverse audiences

• Effective leadership and structured problem-solving skills with a proactive, outcomes-oriented approach

• Ability to support U.S.-based enterprise clients across U.S. time zones, including Pacific Time, as delivery needs require

Preferred

• Experience in real estate, lease administration, IWMS, or property technology platforms

• Deep understanding of SaaS delivery models and enterprise implementation methodology

• Hands-on experience with data migration, ETL tools (e.g., Alteryx), and data validation processes

• Familiarity with system integrations, APIs, and data workflows (e.g., JSON, REST)

• Working knowledge of SQL or data analysis tools for implementation troubleshooting and validation

• Experience supporting pre-sales, solution design, or client onboarding strategy

• Demonstrated ability to standardize delivery processes and scale them across multiple clients or regions

• Experience leading delivery across onshore/offshore or cross-regional team models

• Project management certification (PMP, Agile, Scrum) or equivalent practical experience

• Background in driving product adoption, usage analytics, and client value realization programs

Success Profile & Differentiators

This role requires ownership, leadership, and a strong focus on client outcomes. Our most successful Senior Client Delivery Specialists bring:

• A client-first mindset with full ownership of delivery outcomes and business value realization
• The ability to bridge business, product, and technical conversations with clarity and credibility
• Confidence to engage and influence senior stakeholders while collaborating effectively across teams
• A structured yet flexible approach to leading complex, multi-stream delivery in ambiguous environments
• A continuous improvement mindset, focused on scaling delivery efficiency and effectiveness
• Strong attention to detail while maintaining a strategic, big-picture perspective
• The ability to operate at both strategic and tactical levels-shaping delivery practices while directly driving implementation success

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

84,600.00 - 122,700.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote -Chicago, IL, Indianapolis, IN, Pittsburgh, PA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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