Medical Receptionist, Patient Service Representative

Job Description

Job Description

Requirements:
One year of medical office experience is required.
Preferred:
Cardiology Office Experience is preferred.
Duties:

• Serve as the first point of contact for patients and support smooth operation of the clinic, providing courteous and professional communication in person and over the phone.
• Operate and manage multi-line phone systems to route calls, take messages and respond to inquiries efficiently.
• Perform patient registration, check-in, copay collection, and check-out processes, ensuring accurate demographic and insurance information is collected and updated.
• Schedule, confirm and modify patient appointments in accordance with clinic protocols and provider availability.
• Complete a variety of administrative and clerical tasks, including scanning, filing, and data entry to support daily clinic operations.
• Navigate and document within electronic medical records (EMR) systems to maintain accurate and timely patient records.
• Deliver high quality customer service by addressing patient needs, resolving concerns, and escalating issues as appropriate.
• May coordinate referrals and prior authorizations by gathering necessary documentation, submitting requests, and following up with providers and payers.
• Independently resolve routine patient and scheduling issues using established protocols.
• Identify and escalate complex issues to appropriate personnel.
• - Support onboarding of new team members by modeling workflows and best practices.

AlphaProTemps is specialized in providing "best-in-class" professional staff augmentation services. These recruiting directives include temporary labor, contract sourcing, professional & technical niches, vendor-on-site, and managed service programs.

Company Description

AlphaProTemps is specialized in providing "best-in-class" professional staff augmentation services. These recruiting directives include temporary labor, contract sourcing, professional & technical niches, vendor-on-site, and managed service programs.