General Clerk

General Clerk

PAQ, Inc. is committed to building a workplace where employees feel valued, supported, and empowered to do their best work. We believe diverse perspectives and experiences strengthen our organization and drive better outcomes for our customers and communities.

Job Summary

The General Clerk assists the Combo or Grocery Manager in cleaning, stocking, and managing the sales floor's day-to-day operations. They also contribute to a positive customer shopping experience and maintain department quality standards.

Essential Functions of the Position

• Replenishes products in various departments as directed.
• Collects shopping carts and cleans parking lots throughout shift.
• Checks displays and shelves for any out-of-stock products to refill for customer purchases.
• Helps customers locate items and carry out purchases as needed.
• Moves products in and out of storage areas for proper display and storage of goods, including in refrigerating storage boxes.
• Assists in maintaining inventory control to ensure freshness, product quality, and turnover for maximum sales and to minimize out-of-stock or overstocked products.
• Returns all products to shelves that customers have moved or returned before purchase, often called "go-backs."
• May assist with the accuracy and efficiency of online customer orders.
• Sweeps store hourly by following store maps of each section and properly documenting sweeps by scanning QR codes throughout the store.
• Maintains store cleanliness inside and out, including bathrooms and trash cans.
• Handles damaged and spoiled products according to company policy and assists in controlling the level of damaged goods.
• Monitors expiration dates of labeled goods to ensure only fresh products are available for customer purchase.
• Assists in ensuring a favorable department image to customers by maintaining a clean, attractive, and friendly department.
• Report malfunctioning refrigeration or equipment to store management immediately.
• Greets all customers and provides prompt and courteous service.
• Perform other duties as assigned.

Knowledge

• Understanding of customer service best practices and strategies to enhance customer engagement.
• Awareness of grocery products and categories to handle and store items correctly.
• Knowledge of OSHA guidelines and other relevant health and safety regulations.

Skills

• Strong communication skills to interact effectively with customers and team members.
• Proficiency in using inventory management software, barcode scanners, and other warehouse technologies.

Abilities

• Ability to maintain organized storage areas and manage inventory efficiently.
• Ability to identify and resolve issues related to inventory discrepancies or storage problems.
• Ability to adapt to changing situations, manage multiple demands, and work effectively with diverse personalities.
• Aptitude for making informed decisions quickly, often in high-pressure environments.

Physical Requirements

• Stand and walk for extended periods, typically 8-hour shifts.
• Lift and carry items up to 25 pounds frequently and up to 50 pounds occasionally.
• Perform repetitive motions such as reaching, bending, stooping, squatting, and handling products.
• Climbing ladders to perform warehouse tasks at elevated heights.
• Ability to perform tasks that require fine motor skills, such as using tools or handling small objects.
• Operate equipment to move or store products and displays.
• Maintain clear communication with customers and team members.
• Move quickly and efficiently to assist customers and manage workload.
• Maintain physical stamina to work in a fast-paced environment.

Work Conditions

• Work Hours: Vary, with availability required on weekends, evenings, and holidays; typically, 8-hour shifts for full-time employees.
• Environment: Indoor, climate-controlled, with adequate lighting and ventilation.
• Primary Work Stations: Work within the grocery store environments, which include various sections such as the sales floor, backrooms, and exterior areas.
• Dress Code: Professional and presentable attire as determined by store management, including a name tag, company-issued shirts, hats, jackets, or personal shirts that are black, burgundy, or blue, in good repair, and not faded.
• Exposure: May be exposed to moving mechanical parts and cleaning chemicals.
• Noise Level: Usually low to moderate, with occasional loud periods from customers, store announcements, and equipment.
• Interaction: Constant interaction with customers and team members in a fast-paced retail environment.

Minimum Qualifications

• Education: High school diploma or equivalent.
• Experience: Over one year of Grocery Clerk experience is preferred.
• Complete the company's OSHA-accredited forklift training.
• Must be 18 years of age or older.

Company Employment Policies

• PAQ, Inc is an "At-Will" employer.
• PAQ, Inc is an Equal Opportunity Employer (EOE).

Location: PAQ, Inc, Store Location, On-Site

Reports To: Manager, Combo or Grocery

Employee Type: Regular, Full-Time

Pay Range: $16.90 - $21.50