Customer Support Manager
FlyLo Airlines, Inc.
Responsibilities 01 Lead the San Francisco guest-care desk across published hours, 06:00–22:00 PT. 02 Set the tone for written replies: short, specific, and owned by a person. 03 Decide compensation inside a published matrix, and record every exception. 04 Hire, coach, and roster the team that covers the desk. 05 Send recurring failures back to operations in a weekly note. Requirements 01 Five years in guest care or reservations, including people management. 02 A record of writing policy that the desk can actually use. 03 Calm, precise English on the phone and in writing. 04 Comfort with a ticketing system, and a willingness to delete fields we do not need. 05 Right to work in the United States. #J-18808-Ljbffr
Vacancy posted 2 days ago
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