Consultant Support Representative - Email

Consultant Support Email & Chat Representative

Employment Type: Full-Time, Non-Remote

Schedule: Monday Friday, 9:00 a.m. 5:30 p.m.

Compensation: $18.00/hour + Comprehensive Benefits Package (available after 31 days)

Join Our Consultant Support Team!

Are you someone who enjoys solving problems, helping people succeed, and communicating clearly through writing? If so, you might be the perfect fit for our Consultant Support team!

As a Consultant Support Email & Chat Representative, you'll be the go-to resource for our Independent Consultants. Through email and chat, you'll answer questions, solve challenges, and help Consultants keep their businesses running smoothly. Every interaction is an opportunity to make someone's day easier and help them feel confident and supported.

If you love fast-paced work, problem-solving, and being part of a supportive team, we'd love to meet you.

What You'll Do

• Respond to Consultant questions through email and chat with clarity, professionalism, and efficiency.
• Investigate issues, find solutions, and guide Consultants through next steps.
• Process requests and complete tasks accurately and promptly.
• Maintain and update Consultant account information in our internal systems.
• Deliver a positive experience in every interaction while representing Paparazzi's service standards.
• Collaborate with teammates to ensure Consultants receive the best possible support.
• Occasionally provide backup phone support by assisting with inbound or outbound calls when needed.

What We're Looking For

• High school diploma or equivalent.
• 13 years of customer service experience (support, retail, hospitality, or similar roles).
• Strong written communication skills with the ability to explain things clearly and professionally.
• Ability to stay organized, prioritize tasks, and manage multiple conversations at the same time.
• Excellent problem-solving abilities and attention to detail.
• Comfortable using computers and navigating multiple systems at once.
• A positive attitude and a team-oriented mindset.

About Paparazzi Accessories

Paparazzi Accessories is a direct sales jewelry company, famous for its fabulously affordable accessories. Founded in 2011, our mission is simple: To bring strength, independence, and empowerment to individuals and their families by building confidence through affordable fashion. While our accessories may not change the world, we believe those who wear them will.

To learn more, visit paparazziaccessories.com.

What We Offer:

• Competitive Compensation: Start strong with $18.00/hour and benefit from our comprehensive package.
• Exceptional Benefits: Available after 31 days, enjoy company-paid health insurance and a robust 401(k) plan with company matching, among other valuable benefits that truly support you.
• Positive Environment: Join a team that values integrity, professionalism, and camaraderie.
• Training and Development: Elevate your skills with ongoing training and support.
• Career Growth: Your success is our success grow with us!

Apply Today!

If you enjoy helping people, solving problems, and making a meaningful impact through great service, we'd love for you to join our team.

Note: Paparazzi Accessories maintains a drug-free workplace and this position is based in-office. All employment offers are contingent upon successfully passing pre-employment screenings.

This is NOT a remote position.